We understand that there might be times when you can't come to work as planned. At the same time, we need to protect companies from last-minute cancellations and absences. This is why we have a strike system that allows you to cancel without penalties within a reasonable timeframe.
How the strike system works:
Cancel shift more than 3 days before the start time.
Cancel shift less than 3 days before the start time.
Cancel shift less than 24 hours before the start time.
Cancel shift less than 2 hours before the start time.
When you get 3 strikes, we will suspend your account immediately. If you are absent from work - you don't go to work and you don't cancel - we will also close your account.
If you cancel a job before you’re hired, we won’t penalise you.
If you cancel a job after you’ve been hired, you need to give us more than 3 days' notice to avoid getting strikes.
If you cancel with less than 3 days' notice, we will add strikes to your account. You'll get more strikes the closer you cancel to the starting time. We do this to prevent late cancellations that don't give us or our customers enough time to find a replacement.
If you don’t show up for work, we’ll suspend your account immediately.
Check your strikes
Open the Coople Job App
Tap on Profile
Tap on Settings at the top right of the screen
Tap on Strike Overview
Start an appeal if you think we need to consider your case
We know there are times when you could not plan your cancellation or give us enough notice. If you disagree with the strikes you got after a cancellation, you can always launch an appeal so we can reconsider our decision.
You have five days to launch an appeal from the moment you receive a strike. A member of our team will get back to you as soon as possible to review your case.
Work 8 shifts in a row to get a strike removed
You can still apply for jobs if you have less than 3 strikes. We recommend you apply for new jobs now. We will remove one of them when you work 8 shifts in a row, without being late.