When Cooplers finish their shift, they can send their working hours manually within 6 hours from the end of their shift.
You will receive a notification to review their working hours. You can Approve their reported times, make adjustments to the Start, End time and break, or report that the worker didn’t show up.
We will only process payment for Cooplers after you approve their hours. Please try to review the hours as soon as possible so that we can pay Cooplers on time.
You can also set up a QR code system to automatically register and approve the check in and check out times of Cooplers. <link>
Reviewing hours from the Coople for Business App
Access
Approving hours shift by shift
Approving hours in bulk
Editing the reported hours
Reporting an absence
Rating Cooplers
Access: you can review hours from...
The Dashboard
The Review hours tab
Approving hours shift by shift
Open a shift
Tap on a worker
Review the Start and End time, as well as the break duration
Click on Approve shifts to finish
Approving hours in bulk
Open a shift
Tap the tick box to the right of the shift date, time and break duration
Tap on Approve
Editing the reported hours
Cooplers know they need to report their hours accurately. If for some reason, the hours that a Coopler sends are different from the actual worked hours, you can edit them before you approve them:
Open a shift
Tap on a worker
Tap on the details you need to adjust. You can change the Date, Start and End time, and Break duration
Adjust the date and the hours. This is useful if you agreed with the worker an earlier start date or time. Also if the worker had to leave early but reported their full planned hours.
Click on Approve
We will send any reduction in hours to the worker so they have the opportunity to dispute them.
Reporting an absence
If a Coopler doesn’t come to work but sends their hours you can Report their absence. Follow the next steps:
Open a shift
Tap on a worker
Tap on Worker didn’t show up?
Select a reason from the drop down menu
Then tap on Report absence
We will delete the worker from the shift and they won’t receive payment.
Status of Working hours
When you open an active job, you can see one of these statuses on every shift:
Hours pending: the worker needs to send their worked hours. If they don’t do so within the 6 hours after the end of their shift, we will send report them automatically
Unreported: this is the status you see when we have reported the hours automatically because the Coopler forgot or wasn’t able to do so
Review hours: the worker has sent their hours and you need to review them
Approved: this is the status you see after you have approved the working hours
Rating Cooplers
After the worker's last shift in the job, you will be asked to give them a rating out of four stars:
One star- very poor
Two star- below average
Three star- good
Four star- amazing
Please make sure you complete this step. It rewards good work and helps great Cooplers find more jobs in the future.
Related articles
How can I use a QR code to register the working times of Cooplers?
How can I rate a Coopler?
Reviewing and confirming hours from the Coople Web Platform