Help for companies - CH English

Find the answers you need in our help section for companies.

István Krivanek avatar Josh Cookson avatar Carlota Calderon avatar
30 articles in this collection
Written by István Krivanek, Josh Cookson, and Carlota Calderon

What is the policy when workers cancel a shift?

At Coople, we have a strict cancellation policy in place for workers who cancel a shift at late notice.
Josh Cookson avatar
Written by Josh Cookson
Updated over a week ago

I forgot my password. What do I do?

Employers can reset their password with just a couple of clicks
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

Can I save my favourite Workers?

Employers can save favourite their favourite workers and send them jobs directly.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

Is it possible to talk to a worker before a job starts?

Employers can see a worker's contact details - making it easy to get in touch if you need to.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

Where can I find the ID of a job?

The job-ID is a unique ID that will help our team to identify your job.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

What do I do if a worker drops out unexpectedly?

We can help employers if a worker drops out before a job.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

The worker never showed up. What do I do?

We know employers don't want to be let down. That's why we make sure every worker knows how important it is to show up to work.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

What is Coople?

Coople makes it easy for you to find the right staff at the right time.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

What do the different job roles mean? Do I need to choose one when creating a job?

Employers can find staff quickly and easily by assigning job roles when creating a job.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

How do I confirm the working hours

We encourage all employers to confirm the working hours as quickly as possible.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

The worker and I disagree over the hours they worked - what should I do?

Employers can edit the hours via the review hours screen.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

How can I stop hiring for a job?

You can stop hiring for a job from the job screen on the web platform and the Coople Hire App.
Carlota Calderon avatar
Written by Carlota Calderon
Updated this week

How do I know who is turning up for a job?

As an employer, you can get a full overview of who is turning up for a job quickly and simply.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

What are recommended wages?

Employers can use the recommended wage as a guide for how much to pay per hour.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

I've created a job, but now I need more Cooplers, what do I do?

As an employer, you can 'over-hire' for a job if you require more Cooplers than you initially anticipated.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

What does the allowances section do?

Employers can provide additional allowances to Cooplers when creating a job.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

I’ve started a job search but I want to amend it, what do I do?

Employers can follow these steps to amend a job search...
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

How do I update my billing address?

Employers can update their billing address with a couple of clicks.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

How do I delete my Coople account?

Employers will need to get in touch to delete their account.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

Nobody is applying for my job. What can I do?

We understand it can be frustrating for employers if nobody applies. Try these tactics to make your job more popular...
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

How do I request specific workers for a job?

Employers can request specific Cooplers for a shift in seconds...
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

My job has finished early. What happens now?

If an employer's job finishes early, we only charged for the hours worked.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

What is the minimum duration of a job?

Employers will have their minimum job duration to 15 minutes.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

I have a job that lasts for less than an hour. Do I have to pay for the full hour?

With Coople, employers only pay for the hours worked.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

How do I remove a worker I already hired for a job?

Employers who accidentally hire a Coopler will need to get in touch with us.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

How do I report an accident?

We encourage employers to get in touch with us if there has been an accident on a job.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

How do I print a staff list?

We've made it easy for employers to print a staff list.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

What does the star rating mean?

We've made it easy for employers to hire the right staff with our ratings.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

How much does it cost to hire someone?

With Coople, employers stay in control of how much they pay per hour.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago

What happens once I publish a job?

Once employers post a job, all suitable workers will be able to apply via the Coople app.
István Krivanek avatar
Written by István Krivanek
Updated over a week ago