After careful consideration, Coople has decided to close operations in the UK from 1st January 2026.
Please find answers to frequently asked questions below. If you need additional help, please reach out to us directly. Thank you for your understanding.
Will I still receive my wage payments as normal?
Yes, nothing changes. Work completed in December will be paid exactly as normal, on the usual payroll schedule. Our UK Finance team remains in place and fully operational until the end of March 2026, so there will be no delays or changes to how or when you are paid.
What happens if I have a dispute about my pay or my hours?
The process stays exactly the same. You can raise pay or hours disputes in the help centre throughout December and January, and into early 2026. Every dispute will continue to be reviewed and resolved as normal. Our Finance and HR teams remain active until the end of March 2026 to ensure nothing is missed.
What happens to my data/documents?
All Coopler data (payslips, tax documents, timesheets, RTW, certificates) will continue to be stored securely in accordance with legal requirements and for as long as legally required. You can contact info@coople.com if you require copies of your information.
Where can I find work?
You can continue working and accepting shifts exactly as normal throughout December. After December, Coople UK will no longer offer shifts, so you may wish to explore alternative platforms or agencies.
What will happen to the shifts I’m hired for?
All December shifts go ahead as planned. Nothing changes for December. You should attend as normal. If you have been hired for shifts from 1st January 2026 onwards, these shifts will not go ahead, and you should not attend.
I am hired for a shift on New Year's Eve and finishing my shift on 1st January. What does this mean for me?
If you are hired for a shift on 31st December that runs into 1st January, your shift will be going ahead as normal with no changes.
I’ve built up a ratings history – can I transfer it to another platform?
Ratings cannot be transferred to other platforms. You may wish to record your work history and ratings to incorporate into your CV.
How do I request a reference?
References can be requested exactly as normal until March 2026 through the app. Open your Coople Jobs app. Go to Account > Request Documents > Reference letter. Please allow up to 2 weeks for this to be sent. After March 2026, please email info@coople.com.
How do I request a P45?
A P45 can be requested exactly as normal until March 2026 through the app. Open your Coople Jobs app. Go to Account > Request Documents > Request a P45. Please allow up to 2 weeks for this to be sent. After March 2026, you can email info@coople.com.
How do I request a P60?
As your last shifts will take place at the end of 2025, Coople will be issuing all Cooplers with a P45 during the week ending 14/02/2026, thus negating any need for a P60 to be issued. If you still need a copy after March 2026, you can email info@coople.com.
How long do I have to access my app?
The app will remain accessible until March 2026.
How do I access my payslips in the future?
Payslips will remain stored securely. You can request copies at any time by contacting us at info@coople.com, even after the UK app shuts down.
What happens if a client asks me to still come in after the platform closes?
After 31st December, Coople UK cannot supply workers. Any work offered directly by a client would need to be arranged between you and them.
Can clients hire me directly? Is that allowed?
Yes, clients may hire you directly after December if they wish or they may request that you join another agency.
Who do I contact in 6 months’ time if I need evidence of earnings?
You can contact info@coople.com.
Will support still be available after the app shuts down?
Yes. Support continues via email after the closure date. You will always have a contact point if you need documents at info@coople.com.
Why is the platform closing?
Coople UK is closing for strategic business reasons on 1st January 2026. This decision does not impact Coople’s operations in other countries.
How do I unsubscribe from Coople communications after closure?
You can unsubscribe using the link in our emails. Once UK operations fully close, you will no longer receive job-related communications.
What happens to my pension contributions?
Your pension provider will continue holding your pension as normal. You can contact your provider directly for statements or transfers. Nothing changes due to Coople’s closure.
Do I need to do anything to close my account myself?
No. Your account will automatically close at the end of March 2026. You do not need to take any action.