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Help for Cooplers - UK
From applying for a job to submitting your hours and beyond - find all the help you need right here.
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CORONA VIRUS GUIDELINES UK
What you need to know about the April 2023 National Living Wage increase
How can I create a great worker profile?
What information do I need to provide to work with Coople?
How can I upload a professional photograph to my profile?
How can I add a CV to my worker profile?
How can I create a great CV?
How can I add job profiles?
How can I change the experience level of a job profile?
How can I create a great 'About me' section?
How can I upload professional documents to my profile?
How can I add language skills to my profile?
Why has my job profile been rejected?
My documents have been deleted. What happened?
My documents were rejected. What happened?
How to search for jobs with the Coople Jobs App?
How can I get hired instantly for jobs without applying?
What are long-term jobs and how can I apply for them?
How can I apply for jobs from the Coople Jobs App?
How can I prepare for my job?
How can I get my first job with Coople?
I've been hired through Coople. What now?
How do I check the dress code of a job?
How do I share a job?
Can I apply for more than one job?
I can’t accept the job request. What do I do?
My personal details haven't been approved. Can I still apply for work?
How can I send my working hours to get paid?
How do I change my hours before submitting them?
How can I send my working hours manually?
How can I register my working hours using a QR code?
What do I do if my QR code isn’t scanning?
What happens if I forget to submit my hours?
How can I launch an appeal after getting a strike or account suspension?
How can I remove strikes from my account?
Coople UK Pay
When will I get paid?
What’s on my payslip?
How can I add my National Insurance number to my worker profile?
How can I add my HMRC declaration?
What is holiday pay?
Where can I enter my bank details?
Is there a workplace pension scheme?
Why isn't my break included in my pay?
What is deducted from my gross pay?
I completed a shift over two weeks ago. Why haven't I been paid?
I think I’m on the wrong tax rate. Where can I select my tax?
I'm a student. Why do I have to pay tax?
How can I get a reference letter?
What are system emails and why can’t I unsubscribe from them?
How do I change the language and country settings?
I don't want to work with Coople anymore. Can I delete my account?
How can I customise the notifications and emails I receive as a worker?
How can I change my email address as a worker?
How to keep track of your pending applications
How can I view and apply for jobs I've marked as “not interested”?
My account has been deactivated. What shall I do?
When do I get feedback on open applications?
How long does it take until I get hired for the first time?
Who decides if I am hired for a job?
Coople has suspended my account, why did this happen?
Is Coople free to use?
Who is my employer?
How old do I have to be to work with Coople?
Who should I contact if I'm running late for a job?
What should I do if I experience discrimination or harassment on a shift?
What should I do if I have an accident whilst working?
What do I do if I am working in an unsafe environment?
Can I apply for a work permit through Coople?
Can I get paid in advance?
How can I contact Coople out of hours?
I used to have an account. Can I reactivate it?
Can I leave feedback for Coople?
What is Statutory Sick Pay (SSP) and do I qualify for it?