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Help for Cooplers - UK
Help for Cooplers - UK
From applying for a job to submitting your hours and beyond - find all the help you need right here.
68 articles in this collection
Written by
Coco,
Josh Cookson,
and
Carlota Calderon
CORONA VIRUS GUIDELINES UK
COVID-19 GUIDELINES FOR COOPLERS
Written by
Coco
Updated over a week ago
Getting started
What is Coople?
Coople makes it easy for you to find the right staff at the right time.
Written by
Josh Cookson
Updated over a week ago
How can I create a worker account with Coople?
Download the Coople Job App, select your country and language and complete the registration.
Written by
Carlota Calderon
Updated yesterday
Confirming your right to work
What is the right to work assessment and how can I do it?
Before we can hire you as a Coopler, please add your details and attend a right to work assessment.
Written by
Carlota Calderon
Updated today
What details do I need to add to my profile to do my right to work?
Depending on your nationality and legal status, you’ll need to show us different documents to prove your right to work in the UK.
Written by
Carlota Calderon
Updated today
Creating your Coople profile
How can I create a great worker profile?
Include your professional photo, a CV and job roles to increase your chances of being hired
Written by
Carlota Calderon
Updated this week
How can I upload a professional photograph to my profile?
Show companies who you are and increase your chances of being hired.
Written by
Carlota Calderon
Updated yesterday
How can I add a CV to my worker profile?
Create an up-to-date CV, save it as a PDF on your phone or cloud system and add it to your profile.
Written by
Carlota Calderon
Updated yesterday
How can I create a great CV?
A CV that shows your unique skills and experience will improve your opportunities to get jobs.
Written by
Carlota Calderon
Updated over a week ago
How can I add job roles to my profile?
Job roles are positions you can take as a Coopler. Add as many job roles. as possible to apply for a wide range of jobs.
Written by
Carlota Calderon
Updated yesterday
How can I change the experience level of a job role?
Some job roles require an experience level: from novice to expert, here's how to add it to your profile.
Written by
Carlota Calderon
Updated yesterday
How can I create a great 'About me' section?
The section 'About me' is an opportunity to talk about your unique strengths and career goals.
Written by
Carlota Calderon
Updated yesterday
How can I upload professional documents to my profile?
Show your skills and experience adding diplomas, certificates and driving licenses.
Written by
Carlota Calderon
Updated yesterday
How can I add language skills to my profile?
Speaking more than one language is a great skill that will help your profile stand out.
Written by
Carlota Calderon
Updated yesterday
How can I add my National Insurance Number to my worker profile?
Coople needs your NI number to add you as a worker, make payments and national insurance contributions.
Written by
Carlota Calderon
Updated yesterday
Why has my job profile been rejected?
If your job profile has been rejected, it could be due to a number of reasons...
Written by
Josh Cookson
Updated over a week ago
My documents have been deleted. What happened?
There may be a problem with the file type if your documents have been deleted.
Written by
Josh Cookson
Updated over a week ago
My documents were rejected. What happened?
If your documents have been rejected, it could be because of the following reasons...
Written by
Josh Cookson
Updated over a week ago
Getting jobs
How can I search for jobs from the Coople Job App?
You just need to create an account to view all the jobs we have on the platform
Written by
Carlota Calderon
Updated yesterday
How can I apply for jobs from the Coople Job App?
Once you’ve proved your right to work and chosen job roles, you can apply for jobs on the platform.
Written by
Carlota Calderon
Updated yesterday
How can I increase my chances of getting hired?
If you are not getting any jobs after you have completed your Profile and done your Right to Work, here are a few tips that can help.
Written by
Carlota Calderon
Updated yesterday
I've been hired through Coople. What now?
Great news! Just follow these steps and you'll be ready to start work.
Written by
Josh Cookson
Updated over a week ago
How do I check the dress code of a job?
You can find the dress code of any job on the details screen.
Written by
Josh Cookson
Updated yesterday
How do I share a job?
You can share a job with friends in a couple of taps.
Written by
Josh Cookson
Updated over a week ago
Can I apply for more than one job?
You can apply for multiple jobs via the Coople Job App.
Written by
Josh Cookson
Updated yesterday
I can’t accept the job request. What do I do?
If you can't accept a job request, the job may have already been filled.
Written by
Josh Cookson
Updated over a week ago
My personal details haven't been approved. Can I still apply for work?
You can still apply for work even if your personal details haven't been approved.
Written by
Josh Cookson
Updated yesterday
Cancelling a job
I need to cancel a job. What do I need to do?
Whether you're sick, something has come up, or you have just changed your mind, you will need to ensure you cancel via the app.
Written by
Josh Cookson
Updated over a week ago
I can't make it to a job. What is the cancellation policy?
We have a strike system to prevent last-minute cancellations. Make sure you understand it before cancelling a shift.
Written by
Carlota Calderon
Updated yesterday
Submitting your worked hours
How can I submit my worked hours?
You can check-in and check-out manually after you finish your shift or use a QR code to submit your hours automatically.
Written by
Carlota Calderon
Updated yesterday
How can I submit my worked hours manually?
You can check-in and check-out manually from the Coople Job App.
Written by
Carlota Calderon
Updated yesterday
How can I submit my worked hours using a QR code?
You can submit your hours showing a QR code or scanning a QR with your phone. Always ask your hiring manager.
Written by
Carlota Calderon
Updated yesterday
My QR code is not scanning - what do I do?
Just make sure the code is displayed clearly and that the employer is ready to scan it.
Written by
Josh Cookson
Updated over a week ago
How can I launch an appeal after getting a strike or account suspension?
If you disagree with our decision to suspend your account or add strikes after a cancellation, launch an appeal.
Written by
Carlota Calderon
Updated over a week ago
I have strikes on my account, how can I remove them?
If you have strikes on your account, you can remove them with confirmed shifts.
Written by
Josh Cookson
Updated over a week ago
Ratings
How do the ratings work?
Every Coopler is rated out of four stars based on their performance whilst working.
Written by
Josh Cookson
Updated over a week ago
Can employers see my rating?
We display your rating to employers to allow them to make an informed decision when hiring.
Written by
Josh Cookson
Updated over a week ago
Getting paid
What’s on my payslip?
Your payslip contains details like total weekly payments, your holiday pay and pension contributions.
Written by
Carlota Calderon
Updated yesterday
When will I get paid?
Coople pays every Friday for the work you’ve done two weeks before.
Written by
Carlota Calderon
Updated this week
What is holiday pay?
Holiday pay is what Coople pays you on top of the Pay Rate you get in every job or shift by working with our registered companies.
Written by
Carlota Calderon
Updated yesterday
Where can I enter my bank details?
Make sure you enter your bank details by tapping the payment details option.
Written by
Josh Cookson
Updated over a week ago
Is there a workplace pension scheme?
When you work with Coople - providing you meet the criteria - you will be enrolled into the pension scheme 12 weeks after your first shift.
Written by
Josh Cookson
Updated over a week ago
Why isn't my break included in my pay?
You are paid for your working hours, and get holiday pay on-top of your wage.
Written by
Josh Cookson
Updated over a week ago
What is deducted from my gross pay?
Your pay is subject to income tax and national insurance contributions.
Written by
Josh Cookson
Updated yesterday
I completed a shift over two weeks ago. Why haven't I been paid?
Be sure to check your payment details if you haven't been paid yet.
Written by
Josh Cookson
Updated over a week ago
I think I’m on the wrong tax rate. Where can I select my tax?
Make sure you select the right tax rate when you report your hours.
Written by
Josh Cookson
Updated over a week ago
I'm a student. Why do I have to pay tax?
In order to comply with UK employment law, students will still have to pay tax.
Written by
Josh Cookson
Updated over a week ago
Settings
How can I get a reference letter?
If you need a reference letter, simply open the app and request one!
Written by
Josh Cookson
Updated over a week ago
How do I change the language and country settings?
If you're seeing jobs in the wrong country, or the app seems to be in a different language, you'll need to change the settings.
Written by
Josh Cookson
Updated over a week ago
I don't want to work with Coople anymore. Can I delete my account?
You can close your account as long as you don't have any active applications or jobs.
Written by
Josh Cookson
Updated over a week ago
Troubleshooting
Why can’t I sign into my Coople Job App?
If you can’t sign in to your Coople Job App, here are a few tips that should help
Written by
Carlota Calderon
Updated yesterday
I forgot my password. What do I do?
Never mind. Just follow these steps to reset your password.
Written by
Josh Cookson
Updated over a week ago
Why can’t I see the Coople Job App?
If the Coople Job App isn’t appearing on your Google Play Store or Apple App Store, follow these steps to troubleshoot the issue.
Written by
Carlota Calderon
Updated yesterday
I can't reset my password. What do I do?
Get in touch if you can't reset your password.
Written by
Josh Cookson
Updated over a week ago
I haven't received my activation email. What do I do?
Please check your junk or spam folder if you haven't received your activation email.
Written by
Josh Cookson
Updated over a week ago
Frequently asked questions
Is Coople free to use?
Absolutely! Coople is 100% free to use.
Written by
Josh Cookson
Updated over a week ago
Who is my employer?
No-matter who you work for, Coople will always be your employer.
Written by
Josh Cookson
Updated over a week ago
How old do I have to be to work with Coople?
You will need to be 18 to work with us.
Written by
Josh Cookson
Updated over a week ago
Who should I contact if I'm running late for a job?
It's important to make sure you're on time for jobs. If you're running late, please make sure you take the following steps...
Written by
Josh Cookson
Updated over a week ago
What should I do if I experience discrimination or harassment on a shift?
Please report harassment or discrimination as soon as possible.
Written by
Josh Cookson
Updated over a week ago
What should I do if I have an accident whilst working?
Please report any accidents as soon as possible.
Written by
Josh Cookson
Updated over a week ago
What do I do if I am working in an unsafe environment?
Make sure you review the health and safety information on the job details screen.
Written by
Josh Cookson
Updated over a week ago
Can I apply for a work permit through Coople?
Applying for a work permit through Coople is not possible.
Written by
Josh Cookson
Updated over a week ago
Can I work on a student tier 4 visa?
We don't accept tier 4 visas at Coople.
Written by
Josh Cookson
Updated over a week ago
Can I get paid in advance?
We don't pay for any shifts in advance.
Written by
Josh Cookson
Updated over a week ago
How can I contact Coople out of hours?
Need to reach us out of hours? Here's what you do...
Written by
Josh Cookson
Updated over a week ago
I used to have an account. Can I reactivate it?
You can reactivate your account with Coople at any time!
Written by
Josh Cookson
Updated over a week ago
Can I leave feedback for Coople?
Yes you can! Just fill out the form in this article.
Written by
Josh Cookson
Updated over a week ago