Help for Cooplers - UK

CORONA VIRUS GUIDELINES UK

COVID-19 GUIDELINES FOR COOPLERS

Written by Coco
Updated over a week ago

My QR code is not scanning - what do I do?

Just make sure the code is displayed clearly and that the employer is ready to scan it.

Written by Josh Cookson
Updated over a week ago

Can I leave feedback for Coople?

Yes you can! Just fill out the form in this article.

Written by Josh Cookson
Updated over a week ago

I have strikes on my account, how can I remove them?

If you have strikes on your account, you can remove them with confirmed shifts.

Written by Josh Cookson
Updated over a week ago

Is there a workplace pension scheme?

When you work with Coople - providing you meet the criteria - you will be enrolled into the pension scheme 12 weeks after your first shift.

Written by Josh Cookson
Updated over a week ago

How do I share a job?

You can share a job with friends in a couple of taps.

Written by Josh Cookson
Updated over a week ago

How do I change my educational level?

With most job profiles, an educational level will be attached. Here's how you change it so the level matches up to your experience.

Written by Josh Cookson
Updated over a week ago

How do I change the language and country settings?

If you're seeing jobs in the wrong country, or the app seems to be in a different language, you'll need to change the settings.

Written by Josh Cookson
Updated over a week ago

How can I get a reference letter?

If you need a reference letter, simply open the app and request one!

Written by Josh Cookson
Updated over a week ago

I want to launch an appeal. What do I do?

Whether you don't agree with your account suspension, or a strike, you will have to launch an appeal.

Written by Josh Cookson
Updated over a week ago

How do I upload a photo?

Uploading a photo is a great way to increase your chances of getting hired.

Written by Josh Cookson
Updated over a week ago

How do I check the dress code of a job?

You can find the dress code of any job on the details screen.

Written by Josh Cookson
Updated over a week ago

I haven't received my activation email. What do I do?

Please check your junk or spam folder if you haven't received your activation email.

Written by Josh Cookson
Updated over a week ago

I don't want to work with Coople anymore. Can I delete my account?

You can close your account as long as you don't have any active applications or jobs.

Written by Josh Cookson
Updated over a week ago

What should I do if I have an accident whilst working?

Please report any accidents as soon as possible.

Written by Josh Cookson
Updated over a week ago

What should I do if I experience discrimination or harassment on a shift?

Please report harassment or discrimination as soon as possible.

Written by Josh Cookson
Updated over a week ago

What do I do if I am working in an unsafe environment?

Make sure you review the health and safety information on the job details screen.

Written by Josh Cookson
Updated over a week ago

Who should I contact if I'm running late for a job?

It's important to make sure you're on time for jobs. If you're running late, please make sure you take the following steps...

Written by Josh Cookson
Updated over a week ago

Why isn't my break included in my pay?

You are paid for your working hours, and get holiday pay on-top of your wage.

Written by Josh Cookson
Updated over a week ago

Is Coople free to use?

Absolutely! Coople is 100% free to use.

Written by Josh Cookson
Updated over a week ago

How can I contact Coople out of hours?

Need to reach us out of hours? Here's what you do...

Written by Josh Cookson
Updated over a week ago

Where can I enter my experience?

You can select an experience level to ensure you get the jobs that match your employment history.

Written by Josh Cookson
Updated over a week ago

Where can I enter my bank details?

Make sure you enter your bank details by tapping the payment details option.

Written by Josh Cookson
Updated over a week ago

How do I upload my CV?

You can upload your CV with a couple of taps on the Coople app.

Written by Josh Cookson
Updated over a week ago

How do I create a great CV?

A great CV will help your profile stand out. Follow these steps to CV success...

Written by Josh Cookson
Updated over a week ago

I can't make it to a job. What is your cancellation policy?

We run a strict cancellation policy at Coople to ensure shifts are fully staffed.

Written by Josh Cookson
Updated over a week ago

I want to work now. How long do I have to wait for my first job?

You can find and apply for jobs in seconds with Coople.

Written by Josh Cookson
Updated over a week ago

Can I apply for more than one job?

You can apply for multiple jobs via the Coople app.

Written by Josh Cookson
Updated over a week ago

I think I’m on the wrong tax rate. Where can I select my tax?

Make sure you select the right tax rate when you report your hours.

Written by Josh Cookson
Updated over a week ago

Can I work on a student tier 4 visa?

We don't accept tier 4 visas at Coople.

Written by Josh Cookson
Updated over a week ago

What documents do I need to bring to a right to work assessment?

You will need to bring proof of your right to work...

Written by Josh Cookson
Updated over a week ago

What is a ‘Right to Work’ assessment.

You will need to attend a right to work assessment before starting work with Coople.

Written by Josh Cookson
Updated over a week ago

I'm a student. Why do I have to pay tax?

In order to comply with UK employment law, students will still have to pay tax.

Written by Josh Cookson
Updated over a week ago

What is holiday pay and do I need to claim it?

We pay holiday pay on top of your regular wage.

Written by Josh Cookson
Updated over a week ago

What kind of work permit do I need to work with Coople?

In order to work with Coople, you must have one of the following documents...

Written by Josh Cookson
Updated over a week ago

Can I apply for a work permit through Coople?

Applying for a work permit through Coople is not possible.

Written by Josh Cookson
Updated over a week ago

What do I need to do to complete my profile?

Tap on the banner on your dashboard to see your to-do list.

Written by Josh Cookson
Updated over a week ago

My documents were rejected. What happened?

If your documents have been rejected, it could be because of the following reasons...

Written by Josh Cookson
Updated over a week ago

My documents have been deleted. What happened?

There may be a problem with the file type if your documents have been deleted.

Written by Josh Cookson
Updated over a week ago

I can speak another language. Can I add my language skills?

Adding your language skills is a great way to make your profile stand out.

Written by Josh Cookson
Updated over a week ago

Is my job profile reviewed automatically?

Your job profile will be reviewed by our highly experienced team.

Written by Josh Cookson
Updated over a week ago

Do I need to upload my CV?

You will need to upload your CV to work with Coople.

Written by Josh Cookson
Updated over a week ago

Why has my job profile been rejected?

If your job profile has been rejected, it could be due to a number of reasons...

Written by Josh Cookson
Updated over a week ago

My personal details haven't been approved. Can I still apply for work?

You can still apply for work even if your personal details haven't been approved.

Written by Josh Cookson
Updated over a week ago

My job profile hasn't been approved. Can I still apply for work?

You can still apply for work without an approved job profile.

Written by Josh Cookson
Updated over a week ago

I can't reset my password. What do I do?

Get in touch if you can't reset your password.

Written by Josh Cookson
Updated over a week ago

Can I get paid in advance?

We don't pay for any shifts in advance.

Written by Josh Cookson
Updated over a week ago

I completed a shift over two weeks ago. Why haven't I been paid?

Be sure to check your payment details if you haven't been paid yet.

Written by Josh Cookson
Updated over a week ago

What is deducted from my gross pay?

Your pay is subject to income tax and national insurance contributions.

Written by Josh Cookson
Updated over a week ago

When will I get paid?

Payments are made a weekly, with shifts paid a week in arrears.

Written by Josh Cookson
Updated over a week ago

Can employers see my rating?

We display your rating to employers to allow them to make an informed decision when hiring.

Written by Josh Cookson
Updated over a week ago

How do the ratings work?

Every Coopler is rated out of four stars based on their performance whilst working.

Written by Josh Cookson
Updated over a week ago

The hours I entered were rejected. What should I do now?

If your hours have been rejected, you may need to contact us.

Written by Josh Cookson
Updated over a week ago

I forgot my password. What do I do?

Never mind. Just follow these steps to reset your password.

Written by Josh Cookson
Updated over a week ago

I'm not available for some of the jobs. How do I set my availability?

Only see the jobs that fit your schedule by filtering your search results.

Written by Josh Cookson
Updated over a week ago

How do I see the jobs closest to me?

Filter your search results to see the jobs on your doorstep first.

Written by Josh Cookson
Updated over a week ago

What are job profiles?

You need to select job profiles to see the jobs that best match your skills.

Written by Josh Cookson
Updated over a week ago

Can I apply for more than one job on the same day?

With Coople, you can apply for more than one job on the same day.

Written by Josh Cookson
Updated over a week ago

How old do I have to be to work with Coople?

You will need to be 18 to work with us.

Written by Josh Cookson
Updated over a week ago

I used to have an account. Can I reactivate it?

You can reactivate your account with Coople at any time!

Written by Josh Cookson
Updated over a week ago

I can't do all the shifts of a job. Can I work individual shifts?

At Coople, you can make work fit around your schedule, that means you can apply for individual shifts within a job.

Written by Josh Cookson
Updated over a week ago

I can’t accept the job request. What do I do?

If you can't accept a job request, the job may have already been filled.

Written by Josh Cookson
Updated over a week ago

How do I withdraw my interest for a job?

As long as you have not been hired, you can quickly withdraw your interest for a job.

Written by Josh Cookson
Updated over a week ago

I need to cancel a job. What do I need to do?

Whether you're sick, something has come up, or you have just changed your mind, you will need to ensure you cancel via the app.

Written by Josh Cookson
Updated over a week ago

How can I create a great profile?

Follow these steps to create a profile that stands out in-front of employers.

Written by Josh Cookson
Updated over a week ago

When does the employer make a decision?

We encourage employers to make a decision as soon as possible.

Written by Josh Cookson
Updated over a week ago

How do I stop getting job rejections?

To decrease the chances of job rejections, start by reviewing your profile.

Written by Josh Cookson
Updated over a week ago

Who decides whether I get hired or not?

The employer who posted the job will decide on whether you are hired or not.

Written by Josh Cookson
Updated over a week ago

Who is my employer?

No-matter who you work for, Coople will always be your employer.

Written by Josh Cookson
Updated over a week ago

My profile is complete. Why haven't I received any job offers?

Receiving job offers could be as simple as making some improvements to your profile!

Written by Josh Cookson
Updated over a week ago

I've been hired through Coople. What now?

Great news! Just follow these steps and you'll be ready to start work.

Written by Josh Cookson
Updated over a week ago

Why can't I book a right to work assessment?

Right to work assessments are paused due to COVID-19

Written by Carlota Calderon
Updated over a week ago