Coople

CORONA VIRUS GUIDELINES UK

Learn about the 2023 rise of the National Living Wage and how you are paid when you work with Coople.

What you need to know about the April 2023 National Living Wage increase

Josh Cookson

Coco

Chloe Biggs

From applying for a job to submitting your hours and beyond - find all the help you need right here.

Help for Cooplers - UK

How Coople works, what you can achieve with Coople and what makes it different to other flexible job platforms.

What is Coople for workers?

Download the Coople Jobs App, select your country and language and complete the registration.

How can I create a worker account with Coople?

Learn how you can get jobs with Coople and understand how the platform works to reach your goals.

How does Coople work?

Getting started

Your nationality and immigration status determine the documents we need to verify during your Right to Work check.

What is the Right to Work check and how can I do it?

We need to verify your right to work before you get hired and paid.

Right to Work check for UK and Irish nationals

We need to verify your Right to Work before you get hired and paid.

Right to Work check for non-UK / non-Irish nationals

Learn how to obtain a share code in order to prove your Right to Work as a non-UK / non-Irish national.

What is a share code and how can I get one?

Julie Freeman

Confirming your right to work

Find all the information you need to add to your profile in order to work with Coople.

What information do I need to provide to work with Coople?

Include your professional photo, a CV and job profiles to increase your chances of being hired

How can I create a great worker profile?

Show companies who you are and increase your chances of being hired.

How can I upload a professional photograph to my profile?

Create an up-to-date CV, save it as a PDF on your phone or cloud system and add it to your profile.

How can I add a CV to my worker profile?

A CV that shows your unique skills and experience will improve your opportunities to get jobs.

How can I create a great CV?

Job profiles are positions you can take as a Coopler. Add as many job profiles as possible to apply for a wide range of jobs.

How can I add job profiles?

Some job profiles require an experience level: from novice to expert, here's how to add it to your profile.

How can I change the experience level of a job profile?

The section 'About me' is an opportunity to talk about your unique strengths and career goals.

How can I create a great 'About me' section?

Show your skills and experience adding diplomas, certificates and driving licenses.

How can I upload professional documents to my profile?

Speaking more than one language is a great skill that will help your profile stand out.

How can I add language skills to my profile?

If your job profile has been rejected, it could be due to a number of reasons...

Why has my job profile been rejected?

There may be a problem with the file type if your documents have been deleted.

My documents have been deleted. What happened?

If your documents have been rejected, it could be due to the following reasons...

My documents were rejected. What happened?

Creating your Coople profile

Use filters and show us your preferences to stay in control of your job search.

How to search for jobs with the Coople Jobs App?

Skip the application process and get hired into certain jobs immediately.

How can I get hired instantly for jobs without applying?

Once you’ve proved your Right to Work and chosen job profiles, you can apply for jobs on the platform.

How can I apply for jobs from the Coople Jobs App?

Understand what we expect from every worker to thrive on every job and build a great worker reputation.

How can I prepare for my job?

Follow our 10 tips to get hired for your first Coople job. These tips are also great if you are an experienced worker!

How can I get my first job with Coople?

Great news! Just follow these steps and you'll be ready to start work.

I've been hired through Coople. What now?

You can find the dress code of any job on the details screen.

How do I check the dress code of a job?

You can share a job with friends in a couple of taps.

How do I share a job?

You can apply for multiple jobs via the Coople Jobs App.

Can I apply for more than one job?

If you can't accept a job request, the job may have already been filled.

I can’t accept the job request. What do I do?

You can still apply for work even if your personal details haven't been approved.

My personal details haven't been approved. Can I still apply for work?

Getting jobs

Take our strikes policy into consideration if you've been hired and need to cancel your attendance.

What is Coople's strike policy?

You can cancel your attendance up to 24 hours before the job starts without any penalties.

How can I cancel a shift or job if I can no longer go to work?

We have a strike system to prevent last-minute cancellations. Make sure you understand it before cancelling a shift.

I can't make it to a job. What is the cancellation policy?

Withdraw your application when your plans change. If you’re hired you’ll enter a commitment to work.

How can I withdraw my application for a job?

Cancelling a job

You can send your working hours manually after your shift or use a QR code to register your hours automatically.

How can I send my working hours to get paid?

If you’ve worked more (or less) hours than planned, make sure you edit them on the app before submitting them.

How do I change my hours before submitting them?

You can check in and check out manually from the Coople Jobs App.

How can I send my working hours manually?

You can register your working hours by scanning or showing a QR on your phone. Always ask your hiring manager.

How can I register my working hours using a QR code?

If you’re having problems with your QR code, you can always submit your hours manually.

What do I do if my QR code isn’t scanning?

If you don’t report your hours within six hours after the end of your shift, we’ll submit them automatically for you.

What happens if I forget to submit my hours?

If you disagree with our decision to suspend your account or add strikes after a cancellation,  launch an appeal.

How can I launch an appeal after getting a strike or account suspension?

Work 8 shifts, without being late, and we’ll remove 1 strike from your account.

How can I remove strikes from my account?

Sending your working hours

How can I become a favourite worker?

Every Coopler is rated out of four stars based on their performance whilst working.

How do ratings work?

We display your rating to employers to allow them to make an informed decision when hiring.

Can employers see my rating?

Gross misconduct is a serious matter. We will investigate any allegations whilst protecting everyone involved in the process.

Coople’s zero-tolerance policy for gross  misconduct

Building your reputation

Everything you need to know about your pay with Coople; payday, payslips, tax, national insurance, and more.

Coople UK Pay

Coople pays every Friday for the work you’ve done two weeks before.

When will I get paid?

Your payslip contains details like total weekly payments, your holiday pay, and pension contributions.

What’s on my payslip?

Coople needs your NI number to add you as a worker and make payments and national insurance contributions.

How can I add my National Insurance number to my worker profile?

Declare your tax status so that we can put you in the correct tax code.

How can I add my HMRC declaration?

Holiday pay is what Coople pays you on top of the Pay Rate you get in every job or shift by working with our registered companies.

What is holiday pay?

Make sure you enter your bank details by tapping the payment details option.

Where can I enter my bank details?

If you’re eligible for pension, Coople will automatically enrol you with NEST 12 weeks after your first shift.

Is there a workplace pension scheme?

You are paid for your working hours, and get holiday pay on-top of your wage.

Why isn't my break included in my pay?

Your pay is subject to income tax and national insurance contributions.

What is deducted from my gross pay?

Be sure to check your payment details if you haven't been paid yet.

I completed a shift over two weeks ago. Why haven't I been paid?

Make sure you select the right tax rate when you report your hours.

I think I’m on the wrong tax rate. Where can I select my tax?

In order to comply with UK employment law, students will still have to pay tax.

I'm a student. Why do I have to pay tax?

Getting paid

System emails are sent automatically to help you navigate the Coople Experience.

What are system emails and why can’t I unsubscribe from them?

If you need a reference letter, simply open the app and request one!

How can I get a reference letter?

If you're seeing jobs in the wrong country, or the app seems to be in a different language, you'll need to change the settings.

How do I change the language and country settings?

You can close your account as long as you don't have any active applications or jobs.

I don't want to work with Coople anymore. Can I delete my account?

Settings

If you can’t sign in to your Coople Jobs App, here are a few tips that should help

Why can’t I sign into my Coople Jobs App?

Never mind. Just follow these steps to reset your password.

I forgot my password. What do I do?

If the Coople Jobs App isn’t appearing on your Google Play Store or Apple App Store, follow these steps to troubleshoot the issue.

Why can’t I see the Coople Jobs App?

Get in touch if you can't reset your password.

I can't reset my password. What do I do?

Please check your junk or spam folder if you haven't received your activation email.

I haven't received my activation email. What do I do?

Troubleshooting

Learn how to find jobs you've previously dismissed in the Coople Jobs App.

How can I view and apply for jobs I've marked as “not interested”?

You should always check your pending applications to avoid unwanted hires.

How to keep track of your pending applications

If you think our decision was unjustified, you have 5 days to launch an appeal.

My account has been deactivated. What shall I do?

You’ll get a notification when a company hires you or declines your application.

When do I get feedback on open applications?

Have a complete profile and follow our tips to land your first Coople job as quickly as possible.

How long does it take until I get hired for the first time?

Our registered companies will review applications and make the final hiring decision.

Who decides if I am hired for a job?

We have a zero tolerance policy for gross misconduct.

Coople has suspended my account, why did this happen?

Is Coople free to use?

No-matter who you work for, Coople will always be your employer.

Who is my employer?

How old do I have to be to work with Coople?

It's important to make sure you're on time for jobs. If you're running late, please make sure you take the following steps...

Who should I contact if I'm running late for a job?

Please report harassment or discrimination as soon as possible.

What should I do if I experience discrimination or harassment on a shift?

Please report any accidents as soon as possible.

What should I do if I have an accident whilst working?

Make sure you review the health and safety information on the job details screen.