Help for Cooplers - UK | Coople Help Center

CORONA VIRUS GUIDELINES UK

COVID-19 GUIDELINES FOR COOPLERS

Written by Coco
Updated over a week ago

Getting started

What is Coople for workers?

How Coople works, what you can achieve with Coople and what makes it different to other flexible job platforms.

Written by Carlota Calderon
Updated over a week ago

How can I create a worker account with Coople?

Download the Coople Jobs App, select your country and language and complete the registration.

Written by Carlota Calderon
Updated over a week ago

How does Coople work?

Learn how you can get jobs with Coople and understand how the platform works to reach your goals.

Written by Carlota Calderon
Updated over a week ago

Confirming your right to work

What is the right to work check and how can I do it?

Your nationality and immigration status determine the documents we need to verify during your right to work check.

Written by Carlota Calderon
Updated over a week ago

Right to work check for British and Irish nationals

We need to verify your right to work before you get hired and paid.

Written by Carlota Calderon
Updated this week

Right to work check for EU nationals with settled status

We need to verify your right to work before you get hired and paid.

Written by Carlota Calderon
Updated this week

Right to work check for non- EU nationals

We need to verify your right to work before you get hired and paid.

Written by Carlota Calderon
Updated this week

Creating your Coople profile

How can I create a great worker profile?

Include your professional photo, a CV and job profiles to increase your chances of being hired

Written by Carlota Calderon
Updated over a week ago

How can I upload a professional photograph to my profile?

Show companies who you are and increase your chances of being hired.

Written by Carlota Calderon
Updated over a week ago

How can I add a CV to my worker profile?

Create an up-to-date CV, save it as a PDF on your phone or cloud system and add it to your profile.

Written by Carlota Calderon
Updated over a week ago

How can I create a great CV?

A CV that shows your unique skills and experience will improve your opportunities to get jobs.

Written by Carlota Calderon
Updated over a week ago

How can I add job profiles?

Job profiles are positions you can take as a Coopler. Add as many job profiles as possible to apply for a wide range of jobs.

Written by Carlota Calderon
Updated over a week ago

How can I change the experience level of a job profile?

Some job profiles require an experience level: from novice to expert, here's how to add it to your profile.

Written by Carlota Calderon
Updated over a week ago

How can I create a great 'About me' section?

The section 'About me' is an opportunity to talk about your unique strengths and career goals.

Written by Carlota Calderon
Updated over a week ago

How can I upload professional documents to my profile?

Show your skills and experience adding diplomas, certificates and driving licenses.

Written by Carlota Calderon
Updated over a week ago

How can I add language skills to my profile?

Speaking more than one language is a great skill that will help your profile stand out.

Written by Carlota Calderon
Updated over a week ago

Why has my job profile been rejected?

If your job profile has been rejected, it could be due to a number of reasons...

Written by Josh Cookson
Updated over a week ago

My documents have been deleted. What happened?

There may be a problem with the file type if your documents have been deleted.

Written by Josh Cookson
Updated over a week ago

My documents were rejected. What happened?

If your documents have been rejected, it could be because of the following reasons...

Written by Josh Cookson
Updated over a week ago

Getting jobs

How can I search for jobs from the Coople Jobs App?

You just need to create an account to view all the jobs we have on the platform

Written by Carlota Calderon
Updated over a week ago

How can I apply for jobs from the Coople Jobs app?

Once you’ve proved your right to work and chosen job profiles, you can apply for jobs on the platform.

Written by Carlota Calderon
Updated over a week ago

How can I prepare for my job?

Understand what we expect from every worker to thrive on every job and build a great worker reputation.

Written by Carlota Calderon
Updated over a week ago

How can I get my first job with Coople?

Follow our 10 tips to get hired for your first Coople job. These tips are also great if you are an experienced worker!

Written by Carlota Calderon
Updated over a week ago

I've been hired through Coople. What now?

Great news! Just follow these steps and you'll be ready to start work.

Written by Josh Cookson
Updated over a week ago

How do I check the dress code of a job?

You can find the dress code of any job on the details screen.

Written by Josh Cookson
Updated over a week ago

How do I share a job?

You can share a job with friends in a couple of taps.

Written by Josh Cookson
Updated over a week ago

Can I apply for more than one job?

You can apply for multiple jobs via the Coople Jobs App.

Written by Josh Cookson
Updated over a week ago

I can’t accept the job request. What do I do?

If you can't accept a job request, the job may have already been filled.

Written by Josh Cookson
Updated over a week ago

My personal details haven't been approved. Can I still apply for work?

You can still apply for work even if your personal details haven't been approved.

Written by Josh Cookson
Updated over a week ago

Cancelling a job

I need to cancel a job. What do I need to do?

Whether you're sick, something has come up, or you have just changed your mind, you will need to ensure you cancel via the app.

Written by Josh Cookson
Updated over a week ago

I can't make it to a job. What is the cancellation policy?

We have a strike system to prevent last-minute cancellations. Make sure you understand it before cancelling a shift.

Written by Carlota Calderon
Updated over a week ago

Submitting your worked hours

How can I send my working hours to get paid?

You can send your working hours manually after your shift or use a QR code to register your hours automatically.

Written by Carlota Calderon
Updated over a week ago

How can I send my working hours manually?

You can check in and check out manually from the Coople Jobs App.

Written by Carlota Calderon
Updated over a week ago

How can I register my working hours using a QR code?

You can register your working hours by scanning or showing a QR on your phone. Always ask your hiring manager.

Written by Carlota Calderon
Updated over a week ago

My QR code is not scanning - what do I do?

Just make sure the code is displayed clearly and that the employer is ready to scan it.

Written by Josh Cookson
Updated over a week ago

How can I launch an appeal after getting a strike or account suspension?

If you disagree with our decision to suspend your account or add strikes after a cancellation, launch an appeal.

Written by Carlota Calderon
Updated over a week ago

I have strikes on my account, how can I remove them?

If you have strikes on your account, you can remove them with confirmed shifts.

Written by Josh Cookson
Updated over a week ago

Building your reputation

How can I become a favourite worker?

Written by Carlota Calderon
Updated over a week ago

How do ratings work?

Every Coopler is rated out of four stars based on their performance whilst working.

Written by Josh Cookson
Updated over a week ago

Can employers see my rating?

We display your rating to employers to allow them to make an informed decision when hiring.

Written by Josh Cookson
Updated over a week ago

Getting paid

When will I get paid?

Coople pays every Friday for the work you’ve done two weeks before.

Written by Carlota Calderon
Updated over a week ago

What’s on my payslip?

Your payslip contains details like total weekly payments, your holiday pay and pension contributions.

Written by Carlota Calderon
Updated over a week ago

How can I add my National Insurance Number to my worker profile?

Coople needs your NI number to add you as a worker, make payments and national insurance contributions.

Written by Carlota Calderon
Updated over a week ago

How can I add my HMRC declaration?

Declare your tax status so that we can put you in the correct tax code.

Written by Carlota Calderon
Updated over a week ago

What is holiday pay?

Holiday pay is what Coople pays you on top of the Pay Rate you get in every job or shift by working with our registered companies.

Written by Carlota Calderon
Updated over a week ago

Where can I enter my bank details?

Make sure you enter your bank details by tapping the payment details option.

Written by Josh Cookson
Updated over a week ago

Is there a workplace pension scheme?

When you work with Coople - providing you meet the criteria - you will be enrolled into the pension scheme 12 weeks after your first shift.

Written by Josh Cookson
Updated over a week ago

Why isn't my break included in my pay?

You are paid for your working hours, and get holiday pay on-top of your wage.

Written by Josh Cookson
Updated over a week ago

What is deducted from my gross pay?

Your pay is subject to income tax and national insurance contributions.

Written by Josh Cookson
Updated over a week ago

I completed a shift over two weeks ago. Why haven't I been paid?

Be sure to check your payment details if you haven't been paid yet.

Written by Josh Cookson
Updated over a week ago

I think I’m on the wrong tax rate. Where can I select my tax?

Make sure you select the right tax rate when you report your hours.

Written by Josh Cookson
Updated over a week ago

I'm a student. Why do I have to pay tax?

In order to comply with UK employment law, students will still have to pay tax.

Written by Josh Cookson
Updated over a week ago

Settings

How can I get a reference letter?

If you need a reference letter, simply open the app and request one!

Written by Josh Cookson
Updated over a week ago

How do I change the language and country settings?

If you're seeing jobs in the wrong country, or the app seems to be in a different language, you'll need to change the settings.

Written by Josh Cookson
Updated over a week ago

I don't want to work with Coople anymore. Can I delete my account?

You can close your account as long as you don't have any active applications or jobs.

Written by Josh Cookson
Updated over a week ago

Troubleshooting

Why can’t I sign into my Coople Jobs App?

If you can’t sign in to your Coople Jobs App, here are a few tips that should help

Written by Carlota Calderon
Updated over a week ago

I forgot my password. What do I do?

Never mind. Just follow these steps to reset your password.

Written by Josh Cookson
Updated over a week ago

Why can’t I see the Coople Jobs App?

If the Coople Jobs App isn’t appearing on your Google Play Store or Apple App Store, follow these steps to troubleshoot the issue.

Written by Carlota Calderon
Updated over a week ago

I can't reset my password. What do I do?

Get in touch if you can't reset your password.

Written by Josh Cookson
Updated over a week ago

I haven't received my activation email. What do I do?

Please check your junk or spam folder if you haven't received your activation email.

Written by Josh Cookson
Updated over a week ago

Frequently asked questions

When do I get feedback on open applications?

You’ll get a notification when a company hires you or declines your application.

Written by Carlota Calderon
Updated this week

How long does it take until I get hired for the first time?

Have a complete profile and follow our tips to land your first Coople job as quickly as possible.

Written by Carlota Calderon
Updated this week

Who decides if I am hired for a job?

Our registered companies will review applications and make the final hiring decision.

Written by Carlota Calderon
Updated this week

Coople has suspended my account, why did this happen?

We have a zero tolerance policy for gross misconduct.

Written by Carlota Calderon
Updated over a week ago

Is Coople free to use?

Absolutely! Coople is 100% free to use.

Written by Josh Cookson
Updated over a week ago

Who is my employer?

No-matter who you work for, Coople will always be your employer.

Written by Josh Cookson
Updated over a week ago

How old do I have to be to work with Coople?

You will need to be 18 to work with us.

Written by Josh Cookson
Updated over a week ago

Who should I contact if I'm running late for a job?

It's important to make sure you're on time for jobs. If you're running late, please make sure you take the following steps...

Written by Josh Cookson
Updated over a week ago

What should I do if I experience discrimination or harassment on a shift?

Please report harassment or discrimination as soon as possible.

Written by Josh Cookson
Updated over a week ago

What should I do if I have an accident whilst working?

Please report any accidents as soon as possible.

Written by Josh Cookson
Updated over a week ago

What do I do if I am working in an unsafe environment?

Make sure you review the health and safety information on the job details screen.

Written by Josh Cookson
Updated over a week ago

Can I apply for a work permit through Coople?

Applying for a work permit through Coople is not possible.

Written by Josh Cookson
Updated over a week ago

Can I get paid in advance?

We don't pay for any shifts in advance.

Written by Josh Cookson
Updated over a week ago

How can I contact Coople out of hours?

Need to reach us out of hours? Here's what you do...

Written by Josh Cookson
Updated over a week ago

I used to have an account. Can I reactivate it?

You can reactivate your account with Coople at any time!

Written by Josh Cookson
Updated over a week ago

Can I leave feedback for Coople?

Yes you can! Just fill out the form in this article.

Written by Josh Cookson
Updated over a week ago