After careful consideration, Coople has decided to close operations in the UK from 1st January 2026.
Please find answers to frequently asked questions below. If you need additional help, please reach out to us directly. Thank you for your understanding.
Why is the platform closing?
Coople UK is closing on 1st January 2026 for strategic business reasons. This decision does not impact Coople’s operations in other countries.
Will my Cooplers get paid?
Yes. Nothing changes with pay. All Cooplers will be paid exactly as normal for December work, using the usual payroll cycle.
I have 30/45/60-day payment terms. How will that work?
Your invoicing and payment terms continue exactly as agreed. Even after the final shifts are completed, our Finance team remains active until the end of March 2026 to manage invoicing, payments, and reconciliations.
How will I contact Coople in 2026 for audit information?
You can contact reply.to@coople.com for all queries. After March 2026, our global team will manage audit-related information and historical data requests.
What happens to all shifts scheduled for December, including 31st December?
All December shifts operate exactly as normal. No changes, no disruption. If you have hired workers for a shift on 31st December that runs into 1st January, the shift will be going ahead as normal with no changes. Any jobs posted from 1st January 2026 will be removed and will not be going ahead.
Can I still post jobs up until the closing date?
Yes. You can post jobs and manage shifts throughout December exactly as you always have. Any jobs posted from 1st January 2026 will be removed and will not be going ahead.
Will Cooplers still be able to accept and attend shifts?
Yes. Cooplers can accept and attend shifts as normal for all December dates. If Cooplers are hired for jobs in January, they will be removed and the jobs will be closed.
What is the final date for approving hours?
You should approve hours as normal throughout December and early January. Any late approvals or corrections in early 2026 will still be processed by our Finance team.
What happens if a Coopler disputes hours in January?
Disputes will be managed normally. Our UK team will remain active until the end of March 2026 to resolve any discrepancies.
Who is responsible for no-shows or shift issues in December?
Your existing process remains unchanged. Operational responsibility and escalation routes stay exactly the same until the end of December.
Will invoice schedules change?
No. All invoicing follows the existing cadence. Nothing changes.
How do I pay outstanding invoices after December?
Payment details remain the same. You can continue paying via your usual method, even after the platform closes.
What happens if I need a credit note after the closure?
Credit notes can still be issued up until March 2026 by our Finance team.
Who do I contact about invoice errors or billing discrepancies?
Your usual Finance contact and the standard billing inbox accounts@coople.com will remain active until the end of March 2026. After that, our global team will handle all queries via reply.to@coople.com.
How long will I be able to access the platform after December?
You will have until March 2026 to access your platform and information. If you require anything after this time, please contact reply.to@coople.com.
How long will my data be retained?
All data will continue to be stored securely in accordance with legal requirements and for as long as legally required. You can contact reply.to@coople.com if you require copies of your information.
How will I get access for future audits?
You can request historical data by contacting reply.to@coople.com. After March 2026, this will be managed by our global Coople team.
Who do I contact for GDPR/data questions?
You can contact reply.to@coople.com. After the UK closure, these responsibilities will transfer to our global Coople team.
Will Coople continue to store RTW, licences, certificates, and documents?
Yes. All documentation remains stored, accessible, and auditable via our support function. If you require access for audit purposes you can contact reply.to@coople.com.
If a Coopler asks me for confirmation of work, how do I provide it?
You can provide confirmation directly as their on-site manager, or the Coopler can request a formal automated statement from Coople through their app.
Will my main contact still be available until the end of the year?
Yes, nothing changes in December. Your usual Coople contact remains the same.
What support will be available during the transition?
Full support remains available throughout December and until March 2026. After that, support transitions to our global Coople team.
Will there be a dedicated closure inbox?
Yes, if you have any questions after closure, please email reply.to@coople.com.
Who do I contact in 2026 if something urgent arises?
The long-term Coople support inbox reply.to@coople.com will be your main point of contact, supported by our global Coople team after March 2026.
Will our contractual agreement automatically terminate?
Yes. Your agreement will end automatically once Coople UK ceases operations. No action is required.
Do we need to sign a termination agreement?
In most cases, no. Unless your contract contains a specific clause requiring written termination, no additional documents are needed.
What happens to SLA obligations?
SLAs remain in place throughout December. After the final operational date, SLAs naturally fall away as the service is no longer active.
What happens with ongoing disputes or legal cases?
These will continue to be managed by Coople UK until March 2026, and thereafter by our global Coople team.
Will you be recommending alternative staffing providers?
Coople has partnered with two alternative agencies. If you would like further information on this, please contact us via your usual channels within the next 2 weeks.
Will Cooplers be able to join other platforms easily?
Yes. Cooplers are free to register with any other agency/platform.
Can we continue working with the same workers through another method?
After December, Coople will no longer act as the employer. You are free to hire workers directly from now on if you choose, or onboard them with another agency.