After careful consideration, Coople has decided to close operations in the UK from 1st January 2026.
Please find answers to frequently asked questions below. If you need additional help, please reach out to us directly. Thank you for your understanding.
How long will my data be retained?
All data will continue to be stored securely in accordance with legal requirements and for as long as legally required. You can contact reply.to@coople.com if you require copies of your information.
How will I get access for future audits?
You can request historical data by contacting reply.to@coople.com. After March 2026, this will be managed by our global Coople team.
Who do I contact for GDPR/data questions?
You can contact reply.to@coople.com. After the UK closure, these responsibilities will transfer to our global Coople team.
Will Coople continue to store RTW, licences, certificates, and documents?
Yes. All documentation remains stored, accessible, and auditable via our support function. If you require access for audit purposes you can contact reply.to@coople.com.
If a Coopler asks me for confirmation of work, how do I provide it?
You can provide confirmation directly as their on-site manager, or the Coopler can request a formal automated statement from Coople through their app.
Will there be a dedicated closure inbox?
Yes, if you have any questions after closure, please email reply.to@coople.com.
Who do I contact in 2026 if something urgent arises?
The long-term Coople support inbox reply.to@coople.com will be your main point of contact, supported by our global Coople team after March 2026.
Will our contractual agreement automatically terminate?
Yes. Your agreement will end automatically once Coople UK ceases operations. No action is required.
Do we need to sign a termination agreement?
In most cases, no. Unless your contract contains a specific clause requiring written termination, no additional documents are needed.
What happens to SLA obligations?
SLAs remain in place throughout December. After the final operational date, SLAs naturally fall away as the service is no longer active.
What happens with ongoing disputes or legal cases?
These will continue to be managed by Coople UK until March 2026, and thereafter by our global Coople team.