Help for companies - UK

Find the answers you need in our company help section.

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40 articles in this collection
Written by Josh Cookson and Carlota Calderon

How can I stop hiring for a job?

You can stop hiring for a job from the job screen on the web platform and the Coople Hire App.
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Written by Carlota Calderon
Updated this week

How can I add a shift to a live job?

You can always add shifts to a job after it's been published.
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Written by Carlota Calderon
Updated this week

How can I create, edit and delete a job template?

You can manage your saved templates from the Coople Web Platform.
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Written by Carlota Calderon
Updated over a week ago

Coople Hire: How do I review worker hours?

With Coople hire you can confirm, adjust and reject your workers' hours on the go
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Written by Josh Cookson
Updated over a week ago

Coople Hire: How do I review and hire applicants?

Coople Hire allows you to easily review applicants' previous ratings and CV and hire them on the go
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Written by Josh Cookson
Updated over a week ago

What are the different worker groups for?

If you're an employer, you may have noticed the 'My Cooplers' page is divided into different categories.
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Written by Josh Cookson
Updated over a week ago

How can I create a job?

You can create a job from the Coople Web Platform and Coople Hire in minutes
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Written by Carlota Calderon
Updated this week

How can I create a job using a template?

Every time you publish a job, you can save it as a template. The jobs you publish are also saved as Recently created jobs.
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Written by Carlota Calderon
Updated this week

How can I edit a live job?

You can edit a live job to add shifts, change the date, times and number of workers you need.
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Written by Carlota Calderon
Updated this week

How do I use tags and projects?

Employers can make finding jobs simpler and quicker by using tags.
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Written by Josh Cookson
Updated over a week ago

What happens once I publish a job?

Once employers post a job, all suitable Cooplers will be able to apply via the Coople app.
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Written by Josh Cookson
Updated over a week ago

How much does it cost to hire a Coopler?

With Coople, employers stay in control of how much they pay per hour.
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Written by Josh Cookson
Updated over a week ago

What does the star rating mean?

We've made it easy for employers to hire the right staff with our ratings.
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Written by Josh Cookson
Updated over a week ago

I need to submit a PO number. What do I do?

Employers can use our handy form to submit their PO numbers
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Written by Josh Cookson
Updated over a week ago

How do I print a staff list?

We've made it easy for employers to print a staff list.
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Written by Josh Cookson
Updated over a week ago

How do I report an accident?

We encourage employers to get in touch with us if there has been an accident on a job.
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Written by Josh Cookson
Updated over a week ago

How do I remove a Coopler I already hired for a job?

Employers who accidentally hire a Coopler will need to get in touch with us.
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Written by Josh Cookson
Updated over a week ago

Can I cancel a job?

Employers will need to notify us directly to cancel a job.
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Written by Josh Cookson
Updated over a week ago

I have a job that lasts for less than an hour. Do I have to pay for the full hour?

With Coople, employers only pay for the hours worked.
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Written by Josh Cookson
Updated over a week ago

What is the minimum duration of a job?

Employers will have their minimum job duration to 15 minutes.
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Written by Josh Cookson
Updated over a week ago

My job has finished early. What happens now?

If an employer's job finishes early, we only charged for the hours worked.
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Written by Josh Cookson
Updated over a week ago

How do I request specific Cooplers for a job?

Companies can request specific Cooplers for a shift in seconds...
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Written by Josh Cookson
Updated over a week ago

Nobody is applying for my job. What can I do?

We understand it can be frustrating for employers if nobody applies. Try these tactics to make your job more popular...
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Written by Josh Cookson
Updated over a week ago

What is the replicate button and how does it work?

Using the replicate button makes creating additional shifts easy for employers.
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Written by Josh Cookson
Updated over a week ago

How do I delete my Coople account?

Employers will need to get in touch to delete their account.
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Written by Josh Cookson
Updated over a week ago

How do I update my billing address?

Employers can update their billing address with a couple of clicks.
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Written by Josh Cookson
Updated over a week ago

Is there a limit to how many jobs I can post?

Employers can post as many jobs as they like!
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Written by Josh Cookson
Updated over a week ago

I've created a job, but now I need more Cooplers, what do I do?

As an employer, you can 'over-hire' for a job if you require more Cooplers than you initially anticipated.
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Written by Josh Cookson
Updated over a week ago

What does the allowances section do?

Employers can provide additional allowances to Cooplers when creating a job.
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Written by Josh Cookson
Updated over a week ago

What are recommended wages?

Employers can use the recommended wage as a guide for how much to pay per hour.
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Written by Josh Cookson
Updated over a week ago

How do I know who is turning up for a job?

As an employer, you can get a full overview of who is turning up for a job quickly and simply.
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Written by Josh Cookson
Updated over a week ago

The Coopler and I disagree over the hours they worked - what should I do?

Employers can edit the hours via the review hours screen.
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Written by Josh Cookson
Updated over a week ago

How long do I have to confirm a Coopler's hours?

Employers should try and confirm the hours as quickly as possible.
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Written by Josh Cookson
Updated over a week ago

How can I review and approve the hours that a Coopler submits?

We recommend that you review the hours as quickly as possible so that the worker can get paid or we can resolve any disagreement.
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Written by Carlota Calderon
Updated over a week ago

What do the different job roles mean? Do I need to choose one when creating a job?

Employers can find staff quickly and easily by assigning job roles when creating a job.
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Written by Josh Cookson
Updated over a week ago

The Coopler never showed up. What do I do?

We know employers don't want to be let down. That's why we make sure every Coopler knows how important it is to show up to work.
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Written by Josh Cookson
Updated over a week ago

What do I do if a Coopler drops out unexpectedly?

We can help employers if a Coopler drops out before a job.
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Written by Josh Cookson
Updated over a week ago

Is it possible to talk to Coopler before hiring them?

Employers can see a Cooplers contact details - making it easy to get in touch if you need to.
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Written by Josh Cookson
Updated over a week ago

Can I save my favourite Cooplers?

Employers can save favourite Cooplers and send them job requests directly.
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Written by Josh Cookson
Updated over a week ago

I forgot my password. What do I do?

Employers can reset their password with just a couple of clicks
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Written by Josh Cookson
Updated over a week ago