Coople

Julie Freeman

Josh Cookson

Jessica Lee

Find the answers you need in our company help section.

Help for companies - UK

Creating a business account is free and only takes a few minutes.

How can I create a business account with Coople?

A guide to using Coople for Business. Choose, hire and manage flexible workers from a single platform.

How to make the most of Coople for Business

For employers, finding flexible staff is quick and easy on our platform.

Who are Cooplers?

Getting started

Find out how to optimise your jobs and increase your number of applicants.

What can I do to make my jobs more appealing and attract more applicants?

Create a job from the Coople Web Platform in minutes.

How can I create a job?

Every time you publish a job, you can save it as a template. The jobs you publish are also saved as Recently created jobs.

How can I create a job using templates?

You can manage your saved templates from the Coople Web Platform.

How can I create, edit and delete a job template?

Follow these tips to create jobs that attract top performers.

How can I write job descriptions that attract the right talent?

Once employers post a job, all suitable Cooplers will be able to apply via the Coople Jobs App.

What happens once I publish a job?

Job profiles describe the positions you need to fill in. They help Coople connect you with the right workers.

What are job profiles and experience levels?

Employers can use the recommended wage as a guide for how much to pay per hour.

What are recommended wages?

Employers can provide additional allowances to Cooplers when creating a job.

What does the allowances section do?

Creating a job

You can edit a live job to add shifts, change the date, times and number of workers you need.

How can I edit a live job?

Learn how to cancel individual Cooplers from a shift with more than 48 hours’ notice.

How can I unassign a worker from a shift?

You can always add shifts to a job after it's been published.

How can I add a shift to a live job?

Stop receiving applications for a job when you have enough applicants.

How can I stop hiring for a job?

Managing a job

Hire as soon as you start receiving applications to secure our top performers.

How can I hire Cooplers?

Skip the hiring process and fill jobs instantly with our “auto-hire” feature.

How can I let the platform hire workers for me automatically?

Employers who accidentally hire a Coopler will need to get in touch with us.

How do I remove a Coopler I already hired for a job?

We've made it easy for employers to print a staff list.

How do I print a staff list?

Hiring Cooplers

Create groups of favourites to build relationships with your best performers

How can I make a Coopler my favourite worker?

When you employ many people, it’s a good idea to create groups of workers so you can send jobs to specific workers.

How can I create and edit groups of workers?

Creating groups help you invite pools of workers to a job.

How can I invite a group of workers to a job?

You can invite your own workers to join Coople and enjoy discounted rates when you hire them.

How can I refer workers to Coople?

Managing Cooplers

Use a QR code to automatically register and approve  the working hours of Cooplers.

How can I use a QR code to register the working times of Cooplers?

Cooplers have to send their worked hours after every shift for your review. Approve, edit or report no shows.

How can I review and approve the worked hours of Cooplers? Coople web platform.

Reviewing the hours that Cooplers submit

We've made it easy for employers to hire the right staff with our ratings.

What does the star rating mean?

Rating Cooplers

Decide if and how the platform can automatically hire replacements for you if a worker cancels a shift.

How to change your cancellation handling settings (web only)

Employers can update their billing address with a couple of clicks.

How do I update my billing address?

You can control which emails and push notifications you receive via your company account settings.

How can I change my company account notification settings?

Employers will need to get in touch to delete their account.

How do I delete my Coople account?

Learn how to control what happens to your private jobs when no workers are available.

How to change your automatic search expansion settings (web only)

Settings

When you create a job, we show you an estimated price that includes wages and our fee.

How much does it cost to hire Cooplers?

Add a purchase order number when you create a job to track your invoices.

How can I add a Purchase Order Number (PO number)?

Invoices and billing

The Coople for Business App is available in Switzerland and in the UK.

How can I get the Coople for Business App?

How can I create a job? Coople for Business App.

All templates you create on the web platform are also available on mobile.

How can I use templates to post a job? Coople for Business App

How can I edit a live job? Coople for Business App

Creating groups help you invite pools of workers to  a job.

How can I invite a group of workers to a job? Coople for Business

How can I hire Cooplers? Coople for Business App

Cooplers have to send their worked hours after every shift for your review. Approve, edit and report no shows.

How can I review and approve the worked hours of Cooplers? Coople for Business App.

Coople for Business App

Employee allowances are a great idea to attract and retain employees.

How can I offer allowances to Cooplers?

Learn about the current National Living Wage rates set by the UK government and how these affect the jobs you create on the Coople platform.

What is the National Living Wage in the UK in 2023?

Employers will have their minimum job duration to 15 minutes.

What is the minimum duration of a job?

With Coople, employers only pay for the hours worked.

I have a job that lasts for less than an hour. Do I have to pay for the full hour?

We understand it can be frustrating for employers if nobody applies. Try these tactics to make your job more popular...

Nobody is applying for my job. What can I do?

Employers can post as many jobs as they like!

Is there a limit to how many jobs I can post?

Employers can reset their password with just a couple of clicks

I forgot my password. What do I do?

As an employer, you can 'over-hire' for a job if you require more Cooplers than you initially anticipated.

I've created a job, but now I need more Cooplers, what do I do?

As an employer, you can get a full overview of who is turning up for a job quickly and simply.

How do I know who is turning up for a job?

We can help employers if a Coopler drops out before a job.

What do I do if a Coopler drops out unexpectedly?

We know employers don't want to be let down. That's why we make sure every Coopler knows how important it is to show up to work.

The Coopler never showed up. What do I do?

Employers should try and confirm the hours as quickly as possible.

How long do I have to confirm a Coopler's hours?

Employers can edit the hours via the review hours screen.

The Coopler and I disagree over the hours they worked - what should I do?

Employers can see a Cooplers contact details - making it easy to get in touch if you need to.

Is it possible to talk to Coopler before hiring them?

We encourage employers to get in touch with us if there has been an accident on a job.