Coople

Learn more about the upcoming changes to the National Insurance regulations for businesses, coming into effect in April 2025.

What you need to know about the 2025 National Insurance changes

Watch our collection of videos to learn more about key features of the Coople web platform for businesses.

Coople Video Library for Businesses

Julie Freeman

Josh from Customer Service

Jessica Lee

Find the answers you need in our company help section.

Help for companies - UK

Creating a business account is free and only takes a few minutes.

How can I create a business account with Coople?

A guide to using Coople for Business. Choose, hire and manage flexible workers from a single platform.

How to make the most of Coople for Business

For employers, finding flexible staff is quick and easy on our platform.

Who are Cooplers?

Showcase your company to potential candidates by creating an appealing profile.

How can I create a professional company profile to attract Cooplers?

Getting started

Create a job from the Coople Web Platform in minutes.

How can I create a job?

Find out how to optimise your jobs and increase your number of applicants.

What can I do to make my jobs more appealing and attract more applicants?

Our easy-to-use, automated tool can help you craft compelling job descriptions to save you time and attract more Cooplers.

How can Coople help me write successful job descriptions?

Every time you publish a job, you can save it as a template. The jobs you publish are also saved as Recently created jobs.

How can I create a job using templates?

You can manage your saved templates from the Coople Web Platform.

How can I create, edit and delete a job template?

Follow these tips to create jobs that attract top performers.

How can I write job descriptions that attract the right talent?

Once you post a job, suitable Cooplers will be able to apply.

What happens once I publish a job?

Job profiles describe the positions you need to fill in. They help Coople connect you with the right workers.

What are job profiles and experience levels?

Employers can use the recommended wage as a guide for how much to pay per hour.

What are recommended wages?

Learn why you should hire quickly, when you should schedule a job instead of publishing it directly, and how to use our scheduling tool.

What do I need to consider when publishing a job in advance and when does it make sense to schedule it?

Creating a job

You can edit a live job to add shifts, change the date, times and number of workers you need.

How can I edit a live job?

Learn how to cancel individual Cooplers from a shift with more than 48 hours’ notice.

How can I unassign a worker from a shift?

Learn how to pay a Coopler for a completed shift that you didn’t plan on the platform.

If a Coopler worked a shift that wasn’t planned on the platform, how can I add it so that they can get paid?

You can always add shifts to a job after it's been published.

How can I add a shift to a live job?

Learn how to add more shifts to an existing job and how to invite already hired workers to additional shifts within the same job.

How can I plan future shifts for an existing job?

Stop receiving applications for a job when you have enough applicants.

How can I stop hiring for a job?

Managing a job

Hire as soon as you start receiving applications to secure top talent.

How can I hire Cooplers?

Skip the hiring process and fill jobs instantly with our “auto-hire” feature.

How can I let the platform hire workers for me automatically?

Employers who accidentally hire a Coopler will need to get in touch with us.

How do I remove a Coopler I already hired for a job?

We've made it easy for employers to print a staff list.

How do I print a staff list?

Learn how to use our automated features for a smoother hiring process.

Which automated features does Coople offer to support my hiring process?

Hiring Cooplers

Mark workers as favourites and create groups of your best performers to build relationships and re-hire them in the future.

How can I make a Coopler my favourite worker?

When you employ many people, it’s a good idea to create groups of workers so you can send job invites to specific workers.

How can I create and edit groups of workers?

After you've created groups of workers, you can invite them directly to apply for jobs.

How can I invite a group of workers to a job?

You can invite your own workers to join Coople and enjoy discounted rates when you hire them.

How can I refer workers to Coople?

Learn how to build and use favourite pools to have a reliable workforce at your fingertips.

What are favourite pools and how do I use them?

Managing Cooplers

Use a QR code to automatically register and approve  the working hours of Cooplers.

How can I use a QR code to register the working times of Cooplers?

Cooplers need to submit their worked hours for your review after every shift. You can approve and edit hours or report no-shows.

How can I review and approve workers' hours via the Coople web platform?

Reviewing the hours that Cooplers submit

Rating workers is an important part of your hiring process and improves the overall experience for both you and your Cooplers.

What does the star rating mean?

Rating Cooplers

Employers can update their billing address with a couple of clicks.

How do I update my billing address?

Decide if and how the platform can automatically hire replacements for you if a worker cancels a shift.

How to change your cancellation handling settings (web only)

You can control which emails and push notifications you receive via your company account settings.

How can I change my company account notification settings?

Employers will need to get in touch to delete their account.

How do I delete my Coople account?

Learn how to control what happens to your private jobs when no workers are available.

How to change your automatic search expansion settings (web only)

Learn how to change your email address, should you ever need to update it.

How can I change my email address as a company?

Settings

When you create a job, we show you an estimated price that includes wages and our fee.

How much does it cost to hire Cooplers?

Add a purchase order number when you create a job to track your invoices.

How can I add a Purchase Order Number (PO number)?

Invoices and billing

The Coople for Business App is available in Switzerland and in the UK.

How can I get the Coople for Business App?

How can I create a job? Coople for Business App.

All templates you create on the web platform are also available on mobile.

How can I use templates to post a job? Coople for Business App

How can I edit a live job? Coople for Business App

Creating groups help you invite pools of workers to  a job.

How can I invite a group of workers to a job? Coople for Business

Hire as soon as you start receiving applications to secure our top performers.

How can I hire Cooplers? Coople for Business App

Cooplers have to send their worked hours after every shift for your review. Approve, edit and report no shows.

How can I review and approve the worked hours of Cooplers? Coople for Business App.

Coople for Business App

Learn about the current National Living Wage rates set by the UK government and how these affect the jobs you create on the Coople platform.

What is the National Living Wage in the UK in 2025?

Employers will have their minimum job duration to 15 minutes.

What is the minimum duration of a job?

With Coople, employers only pay for the hours worked.

I have a job that lasts for less than an hour. Do I have to pay for the full hour?

We understand it can be frustrating for employers if nobody applies. Try these tactics to make your job more popular...

Nobody is applying for my job. What can I do?

Employers can post as many jobs as they like!

Is there a limit to how many jobs I can post?

Employers can reset their password with just a couple of clicks

I forgot my password. What do I do?

As an employer, you can 'over-hire' for a job if you require more Cooplers than you initially anticipated.

I've created a job, but now I need more Cooplers, what do I do?

As an employer, you can get a full overview of who is turning up for a job quickly and simply.

How do I know who is turning up for a job?

We can help employers if a Coopler drops out before a job.

What do I do if a Coopler drops out unexpectedly?

Learn what to do in case a worker does not show up to their shift.

The Coopler never showed up. What do I do?

Employers should try and confirm the hours as quickly as possible.

How long do I have to confirm a Coopler's hours?

Employers can edit the hours via the review hours screen.

The Coopler and I disagree over the hours they worked - what should I do?

Employers can see a Cooplers contact details - making it easy to get in touch if you need to.

Is it possible to talk to Coopler before hiring them?

We encourage employers to get in touch with us if there has been an accident on a job.

How do I report an accident?

Learn how to refer another business in your network to Coople.

How can I refer other companies to Coople?

Learn about our agency worker tips policy

How do we process and manage tips for Cooplers under the Allocation of Tips Act?

Norman E.

Frequently Asked Questions

Find answers and get help from Intercom Support and Community Experts

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