Help for companies - UK

Find the answers you need in our company help section.

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49 articles in this collection
Written by Josh Cookson, Carlota Calderon, and Jessica Lee
Frequently Asked Questions

Scheduled maintenance: what you need to do if you have jobs planned

The Coople Web Platform and the Coople for Business App will be unavailable between Wednesday 14th July 11:00PM-Thursday 15th July 05:00AM.
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Written by Carlota Calderon
Updated over a week ago

What is the minimum duration of a job?

Employers will have their minimum job duration to 15 minutes.
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Written by Josh Cookson
Updated over a week ago

I have a job that lasts for less than an hour. Do I have to pay for the full hour?

With Coople, employers only pay for the hours worked.
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Written by Josh Cookson
Updated over a week ago

Nobody is applying for my job. What can I do?

We understand it can be frustrating for employers if nobody applies. Try these tactics to make your job more popular...
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Written by Josh Cookson
Updated over a week ago

Is there a limit to how many jobs I can post?

Employers can post as many jobs as they like!
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Written by Josh Cookson
Updated over a week ago

I forgot my password. What do I do?

Employers can reset their password with just a couple of clicks
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Written by Josh Cookson
Updated over a week ago

I've created a job, but now I need more Cooplers, what do I do?

As an employer, you can 'over-hire' for a job if you require more Cooplers than you initially anticipated.
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Written by Josh Cookson
Updated over a week ago

How do I know who is turning up for a job?

As an employer, you can get a full overview of who is turning up for a job quickly and simply.
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Written by Josh Cookson
Updated over a week ago

What do I do if a Coopler drops out unexpectedly?

We can help employers if a Coopler drops out before a job.
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Written by Josh Cookson
Updated over a week ago

The Coopler never showed up. What do I do?

We know employers don't want to be let down. That's why we make sure every Coopler knows how important it is to show up to work.
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Written by Josh Cookson
Updated over a week ago

How long do I have to confirm a Coopler's hours?

Employers should try and confirm the hours as quickly as possible.
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Written by Josh Cookson
Updated over a week ago

The Coopler and I disagree over the hours they worked - what should I do?

Employers can edit the hours via the review hours screen.
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Written by Josh Cookson
Updated over a week ago

Is it possible to talk to Coopler before hiring them?

Employers can see a Cooplers contact details - making it easy to get in touch if you need to.
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Written by Josh Cookson
Updated over a week ago

How do I report an accident?

We encourage employers to get in touch with us if there has been an accident on a job.
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Written by Josh Cookson
Updated over a week ago