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Help for companies - UK
Help for companies - UK
Find the answers you need in our company help section.
43 articles in this collection
Written by
Josh Cookson
and
Carlota Calderon
Getting started
Who are Cooplers?
For employers, finding flexible staff is quick and easy on our platform.
Written by
Josh Cookson
Updated over a week ago
Creating a job
How can I create a job?
You can create a job from the Coople Web Platform and the Coople for Business App in minutes
Written by
Carlota Calderon
Updated yesterday
How can I create a job using a template?
Every time you publish a job, you can save it as a template. The jobs you publish are also saved as Recently created jobs.
Written by
Carlota Calderon
Updated yesterday
How can I create, edit and delete a job template?
You can manage your saved templates from the Coople Web Platform.
Written by
Carlota Calderon
Updated over a week ago
What do the different job roles mean? Do I need to choose one when creating a job?
Employers can find staff quickly and easily by assigning job roles when creating a job.
Written by
Josh Cookson
Updated over a week ago
What are recommended wages?
Employers can use the recommended wage as a guide for how much to pay per hour.
Written by
Josh Cookson
Updated over a week ago
What does the allowances section do?
Employers can provide additional allowances to Cooplers when creating a job.
Written by
Josh Cookson
Updated over a week ago
Managing a job
How can I edit a live job?
You can edit a live job to add shifts, change the date, times and number of workers you need.
Written by
Carlota Calderon
Updated this week
How can I add a shift to a live job?
You can always add shifts to a job after it's been published.
Written by
Carlota Calderon
Updated yesterday
How can I stop hiring for a job?
You can stop hiring for a job from the job screen on the web platform and the Coople for Business App.
Written by
Carlota Calderon
Updated yesterday
What is the replicate button and how does it work?
Using the replicate button makes creating additional shifts easy for employers.
Written by
Josh Cookson
Updated over a week ago
How can I cancel a shift or job if I can no longer go to work?
You can cancel your attendance up to 24 hours before the job starts without any penalties.
Written by
Carlota Calderon
Updated over a week ago
Hiring Cooplers
How do I request specific Cooplers for a job?
Companies can request specific Cooplers for a shift in seconds...
Written by
Josh Cookson
Updated over a week ago
How do I remove a Coopler I already hired for a job?
Employers who accidentally hire a Coopler will need to get in touch with us.
Written by
Josh Cookson
Updated over a week ago
Coople for Business: How do I review and hire applicants?
Coople for Business allows you to easily review applicants' previous ratings and CV and hire them on the go
Written by
Josh Cookson
Updated yesterday
How do I print a staff list?
We've made it easy for employers to print a staff list.
Written by
Josh Cookson
Updated over a week ago
Managing Cooplers
How can I refer workers to Coople?
You can invite your own workers to join Coople and enjoy discounted rates when you hire them.
Written by
Carlota Calderon
Updated over a week ago
Can I save my favourite Cooplers?
Employers can save favourite Cooplers and send them job requests directly.
Written by
Josh Cookson
Updated over a week ago
How can I send a job to specific groups of workers?
You can always choose to send your job to groups of workers from the Coople Web Platform and the Coople for Business App.
Written by
Carlota Calderon
Updated yesterday
How can I create and edit groups of workers?
When you employ many people, it’s a good idea to create groups of workers so you can send jobs to specific workers.
Written by
Carlota Calderon
Updated yesterday
What are the different worker groups for?
If you're an employer, you may have noticed the 'My Cooplers' page is divided into different categories.
Written by
Josh Cookson
Updated over a week ago
Reviewing the hours that Cooplers submit
Coople for Business: How do I review worker hours?
With Coople for Business you can confirm, adjust and reject your workers' hours on the go
Written by
Josh Cookson
Updated yesterday
How can I review and approve the hours that a Coopler submits?
We recommend that you review the hours as quickly as possible so that the worker can get paid or we can resolve any disagreement.
Written by
Carlota Calderon
Updated yesterday
Rating Cooplers
What does the star rating mean?
We've made it easy for employers to hire the right staff with our ratings.
Written by
Josh Cookson
Updated over a week ago
Settings
How do I update my billing address?
Employers can update their billing address with a couple of clicks.
Written by
Josh Cookson
Updated over a week ago
How do I delete my Coople account?
Employers will need to get in touch to delete their account.
Written by
Josh Cookson
Updated over a week ago
Invoices and billing
I need to submit a PO number. What do I do?
Employers can use our handy form to submit their PO numbers
Written by
Josh Cookson
Updated over a week ago
Frequently Asked Questions
How much does it cost to hire a Coopler?
With Coople, employers stay in control of how much they pay per hour.
Written by
Josh Cookson
Updated over a week ago
What happens once I publish a job?
Once employers post a job, all suitable Cooplers will be able to apply via the Coople Job App.
Written by
Josh Cookson
Updated yesterday
What is the minimum duration of a job?
Employers will have their minimum job duration to 15 minutes.
Written by
Josh Cookson
Updated over a week ago
I have a job that lasts for less than an hour. Do I have to pay for the full hour?
With Coople, employers only pay for the hours worked.
Written by
Josh Cookson
Updated over a week ago
Nobody is applying for my job. What can I do?
We understand it can be frustrating for employers if nobody applies. Try these tactics to make your job more popular...
Written by
Josh Cookson
Updated over a week ago
Is there a limit to how many jobs I can post?
Employers can post as many jobs as they like!
Written by
Josh Cookson
Updated over a week ago
I forgot my password. What do I do?
Employers can reset their password with just a couple of clicks
Written by
Josh Cookson
Updated over a week ago
I've created a job, but now I need more Cooplers, what do I do?
As an employer, you can 'over-hire' for a job if you require more Cooplers than you initially anticipated.
Written by
Josh Cookson
Updated over a week ago
How do I know who is turning up for a job?
As an employer, you can get a full overview of who is turning up for a job quickly and simply.
Written by
Josh Cookson
Updated over a week ago
What do I do if a Coopler drops out unexpectedly?
We can help employers if a Coopler drops out before a job.
Written by
Josh Cookson
Updated over a week ago
The Coopler never showed up. What do I do?
We know employers don't want to be let down. That's why we make sure every Coopler knows how important it is to show up to work.
Written by
Josh Cookson
Updated over a week ago
How long do I have to confirm a Coopler's hours?
Employers should try and confirm the hours as quickly as possible.
Written by
Josh Cookson
Updated over a week ago
The Coopler and I disagree over the hours they worked - what should I do?
Employers can edit the hours via the review hours screen.
Written by
Josh Cookson
Updated over a week ago
My job has finished early. What happens now?
If an employer's job finishes early, we only charged for the hours worked.
Written by
Josh Cookson
Updated over a week ago
Is it possible to talk to Coopler before hiring them?
Employers can see a Cooplers contact details - making it easy to get in touch if you need to.
Written by
Josh Cookson
Updated over a week ago
How do I report an accident?
We encourage employers to get in touch with us if there has been an accident on a job.
Written by
Josh Cookson
Updated over a week ago