Help for companies based in the UK

Who are Cooplers?

For employers, finding flexible staff is quick and easy on our platform.

Written by Josh Cookson
Updated over a week ago

How can I create a job?

You can create a job from the Coople Web Platform and Coople Hire in minutes

Written by Carlota Calderon
Updated over a week ago

How can I create a job using a template?

Every time you publish a job, you can save it as a template. The jobs you publish are also saved as Recently created jobs.

Written by Carlota Calderon
Updated over a week ago

How can I create, edit and delete a job template?

You can manage your saved templates from the Coople Web Platform.

Written by Carlota Calderon
Updated over a week ago

What do the different job roles mean? Do I need to choose one when creating a job?

Employers can find staff quickly and easily by assigning job roles when creating a job.

Written by Josh Cookson
Updated over a week ago

What are recommended wages?

Employers can use the recommended wage as a guide for how much to pay per hour.

Written by Josh Cookson
Updated over a week ago

What does the allowances section do?

Employers can provide additional allowances to Cooplers when creating a job.

Written by Josh Cookson
Updated over a week ago

How can I edit a live job?

You can edit a live job to add shifts, change the date, times and number of workers you need.

Written by Carlota Calderon
Updated over a week ago

How can I add a shift to a live job?

You can always add shifts to a job after it's been published.

Written by Carlota Calderon
Updated over a week ago

How can I stop hiring for a job?

You can stop hiring for a job from the job screen on the web platform and the Coople Hire App.

Written by Carlota Calderon
Updated over a week ago

What is the replicate button and how does it work?

Using the replicate button makes creating additional shifts easy for employers.

Written by Josh Cookson
Updated over a week ago

Can I cancel a job?

Employers will need to notify us directly to cancel a job.

Written by Josh Cookson
Updated over a week ago

How do I request specific Cooplers for a job?

Companies can request specific Cooplers for a shift in seconds...

Written by Josh Cookson
Updated over a week ago

Coople Hire: How do I review and hire applicants?

Coople Hire allows you to easily review applicants' previous ratings and CV and hire them on the go

Written by Josh Cookson
Updated over a week ago

How do I remove a Coopler I already hired for a job?

Employers who accidentally hire a Coopler will need to get in touch with us.

Written by Josh Cookson
Updated over a week ago

How do I print a staff list?

We've made it easy for employers to print a staff list.

Written by Josh Cookson
Updated over a week ago

Can I save my favourite Cooplers?

Employers can save favourite Cooplers and send them job requests directly.

Written by Josh Cookson
Updated over a week ago

How can I send a job to specific groups of workers?

You can always choose to send your job to groups of workers from the Coople Web Platform and the Coople Hire App.

Written by Carlota Calderon
Updated over a week ago

How can I create and edit groups of workers?

When you employ many people, it’s a good idea to create groups of workers so you can send jobs to specific workers.

Written by Carlota Calderon
Updated over a week ago

What are the different worker groups for?

If you're an employer, you may have noticed the 'My Cooplers' page is divided into different categories.

Written by Josh Cookson
Updated over a week ago

Coople Hire: How do I review worker hours?

With Coople hire you can confirm, adjust and reject your workers' hours on the go

Written by Josh Cookson
Updated over a week ago

How can I review and approve the hours that a Coopler submits?

We recommend that you review the hours as quickly as possible so that the worker can get paid or we can resolve any disagreement.

Written by Carlota Calderon
Updated over a week ago

What does the star rating mean?

We've made it easy for employers to hire the right staff with our ratings.

Written by Josh Cookson
Updated over a week ago

How do I update my billing address?

Employers can update their billing address with a couple of clicks.

Written by Josh Cookson
Updated over a week ago

How do I delete my Coople account?

Employers will need to get in touch to delete their account.

Written by Josh Cookson
Updated over a week ago

I need to submit a PO number. What do I do?

Employers can use our handy form to submit their PO numbers

Written by Josh Cookson
Updated over a week ago

How much does it cost to hire a Coopler?

With Coople, employers stay in control of how much they pay per hour.

Written by Josh Cookson
Updated over a week ago

What happens once I publish a job?

Once employers post a job, all suitable Cooplers will be able to apply via the Coople app.

Written by Josh Cookson
Updated over a week ago

What is the minimum duration of a job?

Employers will have their minimum job duration to 15 minutes.

Written by Josh Cookson
Updated over a week ago

I have a job that lasts for less than an hour. Do I have to pay for the full hour?

With Coople, employers only pay for the hours worked.

Written by Josh Cookson
Updated over a week ago

Nobody is applying for my job. What can I do?

We understand it can be frustrating for employers if nobody applies. Try these tactics to make your job more popular...

Written by Josh Cookson
Updated over a week ago

Is there a limit to how many jobs I can post?

Employers can post as many jobs as they like!

Written by Josh Cookson
Updated over a week ago

I forgot my password. What do I do?

Employers can reset their password with just a couple of clicks

Written by Josh Cookson
Updated over a week ago

I've created a job, but now I need more Cooplers, what do I do?

As an employer, you can 'over-hire' for a job if you require more Cooplers than you initially anticipated.

Written by Josh Cookson
Updated over a week ago

How do I know who is turning up for a job?

As an employer, you can get a full overview of who is turning up for a job quickly and simply.

Written by Josh Cookson
Updated over a week ago

What do I do if a Coopler drops out unexpectedly?

We can help employers if a Coopler drops out before a job.

Written by Josh Cookson
Updated over a week ago

The Coopler never showed up. What do I do?

We know employers don't want to be let down. That's why we make sure every Coopler knows how important it is to show up to work.

Written by Josh Cookson
Updated over a week ago

How long do I have to confirm a Coopler's hours?

Employers should try and confirm the hours as quickly as possible.

Written by Josh Cookson
Updated over a week ago

The Coopler and I disagree over the hours they worked - what should I do?

Employers can edit the hours via the review hours screen.

Written by Josh Cookson
Updated over a week ago

My job has finished early. What happens now?

If an employer's job finishes early, we only charged for the hours worked.

Written by Josh Cookson
Updated over a week ago

Is it possible to talk to Coopler before hiring them?

Employers can see a Cooplers contact details - making it easy to get in touch if you need to.

Written by Josh Cookson
Updated over a week ago

How do I report an accident?

We encourage employers to get in touch with us if there has been an accident on a job.

Written by Josh Cookson
Updated over a week ago