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Help for companies - UK
Help for companies - UK
Find the answers you need in our company help section.
J
54 articles in this collection
Written by
Josh Cookson,
Jessica Lee,
and
Julie Freeman
Getting started
How can I create a business account with Coople?
Creating a business account is free and only takes a few minutes.
Written by
Jessica Lee
Updated over a week ago
How to make the most of Coople for Business
A guide to using Coople for Business. Choose, hire and manage flexible workers from a single platform.
Written by
Jessica Lee
Updated over a week ago
Who are Cooplers?
For employers, finding flexible staff is quick and easy on our platform.
Written by
Josh Cookson
Updated over a week ago
Creating a job
What can I do to make my jobs more appealing and attract more applicants?
Find out how to optimise your jobs and increase your number of applicants.
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Written by
Julie Freeman
Updated over a week ago
How can I create a job?
Create a job from the Coople Web Platform in minutes.
Written by
Josh Cookson
Updated over a week ago
How can I create a job using templates?
Every time you publish a job, you can save it as a template. The jobs you publish are also saved as Recently created jobs.
Written by
Josh Cookson
Updated over a week ago
How can I create, edit and delete a job template?
You can manage your saved templates from the Coople Web Platform.
Written by
Josh Cookson
Updated over a week ago
How can I write job descriptions that attract the right talent?
Follow these tips to create jobs that attract top performers.
Written by
Josh Cookson
Updated over a week ago
What happens once I publish a job?
Once employers post a job, all suitable Cooplers will be able to apply via the Coople Jobs App.
Written by
Josh Cookson
Updated over a week ago
What are job profiles and experience levels?
Job profiles describe the positions you need to fill in. They help Coople connect you with the right workers.
Written by
Josh Cookson
Updated over a week ago
What are recommended wages?
Employers can use the recommended wage as a guide for how much to pay per hour.
Written by
Josh Cookson
Updated over a week ago
What does the allowances section do?
Employers can provide additional allowances to Cooplers when creating a job.
Written by
Josh Cookson
Updated over a week ago
Managing a job
How can I edit a live job?
You can edit a live job to add shifts, change the date, times and number of workers you need.
Written by
Josh Cookson
Updated over a week ago
How can I unassign a worker from a shift?
Learn how to cancel individual Cooplers from a shift with more than 48 hours’ notice.
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Written by
Julie Freeman
Updated over a week ago
How can I add a shift to a live job?
You can always add shifts to a job after it's been published.
Written by
Josh Cookson
Updated over a week ago
How can I stop hiring for a job?
Stop receiving applications for a job when you have enough applicants.
Written by
Josh Cookson
Updated over a week ago
Hiring Cooplers
How can I hire Cooplers?
Hire as soon as you start receiving applications to secure our top performers.
Written by
Josh Cookson
Updated over a week ago
How can I let the platform hire workers for me automatically?
Skip the hiring process and fill jobs instantly with our “auto-hire” feature.
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Written by
Julie Freeman
Updated over a week ago
How do I remove a Coopler I already hired for a job?
Employers who accidentally hire a Coopler will need to get in touch with us.
Written by
Josh Cookson
Updated over a week ago
How do I print a staff list?
We've made it easy for employers to print a staff list.
Written by
Josh Cookson
Updated over a week ago
Managing Cooplers
How can I make a Coopler my favourite worker?
Create groups of favourites to build relationships with your best performers
Written by
Josh Cookson
Updated over a week ago
How can I create and edit groups of workers?
When you employ many people, it’s a good idea to create groups of workers so you can send jobs to specific workers.
Written by
Josh Cookson
Updated over a week ago
How can I invite a group of workers to a job?
Creating groups help you invite pools of workers to a job.
Written by
Josh Cookson
Updated over a week ago
How can I refer workers to Coople?
You can invite your own workers to join Coople and enjoy discounted rates when you hire them.
Written by
Josh Cookson
Updated over a week ago
Reviewing the hours that Cooplers submit
How can I use a QR code to register the working times of Cooplers?
Use a QR code to automatically register and approve the working hours of Cooplers.
Written by
Josh Cookson
Updated over a week ago
How can I review and approve the worked hours of Cooplers? Coople web platform.
Cooplers have to send their worked hours after every shift for your review. Approve, edit or report no shows.
Written by
Josh Cookson
Updated over a week ago
Rating Cooplers
What does the star rating mean?
We've made it easy for employers to hire the right staff with our ratings.
Written by
Josh Cookson
Updated over a week ago
Settings
How to change your cancellation handling settings (web only)
Decide if and how the platform can automatically hire replacements for you if a worker cancels a shift.
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Written by
Julie Freeman
Updated over a week ago
How do I update my billing address?
Employers can update their billing address with a couple of clicks.
Written by
Josh Cookson
Updated over a week ago
How do I delete my Coople account?
Employers will need to get in touch to delete their account.
Written by
Josh Cookson
Updated over a week ago
How to change your automatic search expansion settings (web only)
Learn how to control what happens to your private jobs when no workers are available.
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Written by
Julie Freeman
Updated over a week ago
Invoices and billing
How much does it cost to hire Cooplers?
When you create a job, we show you an estimated price that includes wages and our fee.
Written by
Josh Cookson
Updated over a week ago
How can I add a Purchase Order Number (PO number)?
Add a purchase order number when you create a job to track your invoices.
Written by
Josh Cookson
Updated over a week ago
Coople for Business App
How can I get the Coople for Business App?
The Coople for Business App is available in Switzerland and in the UK.
Written by
Jessica Lee
Updated over a week ago
How can I create a job? Coople for Business App.
Written by
Jessica Lee
Updated over a week ago
How can I use templates to post a job? Coople for Business App
All templates you create on the web platform are also available on mobile.
Written by
Josh Cookson
Updated over a week ago
How can I edit a live job? Coople for Business App
You can edit a live job to add shifts, change the date, times and number of workers you need.
Written by
Josh Cookson
Updated over a week ago
How can I invite a group of workers to a job? Coople for Business
Creating groups help you invite pools of workers to a job.
Written by
Josh Cookson
Updated over a week ago
How can I hire Cooplers? Coople for Business App
Hire as soon as you start receiving applications to secure our top performers.
Written by
Josh Cookson
Updated over a week ago
How can I review and approve the worked hours of Cooplers? Coople for Business App.
Cooplers have to send their worked hours after every shift for your review. Approve, edit and report no shows.
Written by
Josh Cookson
Updated over a week ago
Frequently Asked Questions
How can I offer allowances to Cooplers?
Employee allowances are a great idea to attract and retain employees.
Written by
Josh Cookson
Updated over a week ago
What is the minimum duration of a job?
Employers will have their minimum job duration to 15 minutes.
Written by
Josh Cookson
Updated over a week ago
I have a job that lasts for less than an hour. Do I have to pay for the full hour?
With Coople, employers only pay for the hours worked.
Written by
Josh Cookson
Updated over a week ago
Nobody is applying for my job. What can I do?
We understand it can be frustrating for employers if nobody applies. Try these tactics to make your job more popular...
Written by
Josh Cookson
Updated over a week ago
Is there a limit to how many jobs I can post?
Employers can post as many jobs as they like!
Written by
Josh Cookson
Updated over a week ago
I forgot my password. What do I do?
Employers can reset their password with just a couple of clicks
Written by
Josh Cookson
Updated over a week ago
I've created a job, but now I need more Cooplers, what do I do?
As an employer, you can 'over-hire' for a job if you require more Cooplers than you initially anticipated.
Written by
Josh Cookson
Updated over a week ago
How do I know who is turning up for a job?
As an employer, you can get a full overview of who is turning up for a job quickly and simply.
Written by
Josh Cookson
Updated over a week ago
What do I do if a Coopler drops out unexpectedly?
We can help employers if a Coopler drops out before a job.
Written by
Josh Cookson
Updated over a week ago
The Coopler never showed up. What do I do?
We know employers don't want to be let down. That's why we make sure every Coopler knows how important it is to show up to work.
Written by
Josh Cookson
Updated over a week ago
How long do I have to confirm a Coopler's hours?
Employers should try and confirm the hours as quickly as possible.
Written by
Josh Cookson
Updated over a week ago
The Coopler and I disagree over the hours they worked - what should I do?
Employers can edit the hours via the review hours screen.
Written by
Josh Cookson
Updated over a week ago
Is it possible to talk to Coopler before hiring them?
Employers can see a Cooplers contact details - making it easy to get in touch if you need to.
Written by
Josh Cookson
Updated over a week ago
How do I report an accident?
We encourage employers to get in touch with us if there has been an accident on a job.
Written by
Josh Cookson
Updated over a week ago