If you are running late to a job, it's important to let us know as soon as possible. You can send us a message simply by heading to your 'Profile' tab...

... and tapping 'Chat with us'.

This will lead you to our Live Chat function where our Customer Care Agents will be happy to help!

You can also contact us, via phone or email.
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It's important to turn up to every job you are hired to on time, so we recommend checking the details thoroughly and calculating how long it will take you to get there before applying.

If something comes up and you cannot attend a job you're hired for, you are able to cancel providing certain conditions are met. Read more about our cancellation policy below.

For more information on how to cancel your shift, click here.