If your account has been suspended or you have a strike and you don't agree, you will need to submit an appeal.

For more information on how strikes are applied, and how accounts are suspended, be sure to view our cancellation policy

You can launch an appeal quickly and simply. All you need to do is open the app and tap appeal. You can then start a conversation with us and provide your reasons as to why you believe the suspension or the strikes are unfair. 

During your appeal, you may be required to submit supporting evidence such as a doctor's note.

👉Please note: we do not accept appeals over the phone. You can only launch an appeal via the app or by tapping the button below. 

We are also  unable to provide any updates on the status of your appeal once it has been submitted, so please be patient as reviewing your appeal may take longer during busy periods.

As soon as there is an update on the status of your appeal, you will be notified via email.

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