At Coople, we want what’s best for our workers. That’s why, if you’re eligible for pension, we’ll automatically enrol you with our trusted provider NEST. We will add our contributions to yours.

Am I eligible for pension?

Coople will automatically enrol you into our workplace pension scheme if in the 12th week after your first shift you meet the following criteria:

  • You earn over £192 per week (or £833 per month);

  • You are aged 22 or over but under state pension age;

  • You normally work in the UK, and

  • You’re not already a member of our pension scheme.

If you don’t meet the criteria in the 12th week after your first shift, but you do so at any point in the future, we will automatically enrol you into the scheme at the point when you meet the criteria.

When that happens, we will write to you to confirm the enrolment and NEST will send you a ‘welcome pack’ by post, usually within 3-5 working days to the address in your Coople profile. The pack will include your NEST ID and information on how to opt out and the date your opt-out period ends.

How much will I save?

If you are automatically enrolled or ask to join voluntarily (see below), you will save 4% of your weekly earnings above £120 into the scheme while NEST will claim a 1% tax relief directly from the government. Coople will also contribute a further 3% of your weekly earnings above £120 a week to your pension pot.

If you wish, you can voluntarily join the scheme before the 12th week after your first shift, even if you don’t meet the criteria above (see How to join below).

Can I opt out of the pension scheme?

If you don’t want to save for your retirement just yet, you have the right to opt out within 1 month of your enrolment. The opt-out window starts once you’ve been enrolled into NEST, usually the Monday following the first pension deduction. By law, we must enrol you before you can opt out and you must opt out directly with NEST who then will send us an opt-out notice and we’ll refund to you any initial personal contribution. Please note that if you opt out, Coople’s contributions will also stop.

How to join voluntarily

To join the scheme, now or in the future, tell us in writing by sending a letter which has to be signed by you. Or if you send us an email, please include the phrase ‘I confirm I personally submitted this notice to join a workplace pension scheme’.


Any question or issue, just visit the NEST website (they have great FAQs) or contact us via the Help Centre.

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