We understand that there might be times when you can't come to a job you’ve been hired for. At the same time, we need to protect companies from last-minute cancellations and no-shows. This is why we have a strike system that allows you to cancel jobs without penalties within a reasonable timeframe. Make sure you understand it before cancelling your job.


Cancel a job

  1. Open the Coople Jobs App

  2. Tap on My jobs (briefcase icon)

  3. Select the relevant job

  4. Tap on I can’t attend

  5. Select one or all shifts

6. Review whether you will get any strikes

7. Tap Proceed if you’re sure you want to cancel

8. Select a reason for cancelling, then tap "Yes I'm sure"

While we understand there are valid reasons to cancel, try not to do this often. If you cancel multiple times, they might not want to hire you again. You’re also putting yourself at risk of getting strikes or suspending your account.


Avoid getting strikes

The best thing to do is to make sure you understand all the job details before you apply.

If you are no longer interested in a job you have applied for or have other commitments on the day your job starts, withdraw your application before you're hired.

Did this answer your question?