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Help for Cooplers - Switzerland
Help for Cooplers - Switzerland
From applying for a job to submitting your hours and beyond - find all the help you need right here.
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69 articles in this collection
Written by
Coco,
Anastasiya Kryvonogykh,
Josh Cookson
and 3 others
What is withholding tax?
Learn everything to know about withholding tax, which personal information is relevant and how to update your details in your profile.
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Written by
Julie Freeman
Updated over a week ago
CORONA VIRUS GUIDELINES
COVID-19 GUIDELINES FOR COOPLERS
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
First steps
How can I create a worker account with Coople?
Download the Coople Jobs App, select your country and language and complete the registration
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
I have not received an email to activate my account. What should I do?
Please check your spam folder if you have not received an activation email
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
What information do I need to provide to work with Coople?
Find all the information you need to add to your profile in order to work with Coople.
Written by
Coco
Updated over a week ago
What identification documents does Coople need from me?
In this article, you will find more information about which identity documents you need to upload, and which permits are accepted by Coople.
Written by
Michelle Sieber
Updated over a week ago
How do I create a great profile?
Follow these steps to create a great profile
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
How can I upload documents to my profile?
Add educational diplomas, certificates and driving licenses to show your competencies.
Written by
Josh Cookson
Updated over a week ago
How can I upload a photo to my profile?
Add a profile picture and professional photos to create a great first impression.
Written by
Josh Cookson
Updated over a week ago
How can I upload my CV?
Always upload a CV. Companies will review your CV to make a hiring decision. We’ll also use it to approve your job profiles.
Written by
Josh Cookson
Updated over a week ago
How to write the perfect CV for Coople
Your Coople CV has to include all your work experience so that we can verify your job profiles and connect you with job opportunities.
Written by
Josh Cookson
Updated over a week ago
How can I enter my bank details?
Add your bank details before you apply for a job. We need them to pay your wages on time.
Written by
Josh Cookson
Updated over a week ago
How can I create a great ‘About me’ section?
The section 'About me' is an opportunity to talk about your unique strengths and goals as a Coopler.
Written by
Josh Cookson
Updated over a week ago
Where can I add my language skills?
Speaking more than one language is a great skill. Include them in your profile to stand out from the crowd.
Written by
Josh Cookson
Updated over a week ago
How can I choose job profiles and experience levels?
Job profiles represent the roles you’re interested in. Add job profiles and your experience levels to receive job requests.
Written by
Josh Cookson
Updated over a week ago
How can I add my experience level to a job profile?
Choose your experience level to apply for Coople jobs.
Written by
Josh Cookson
Updated over a week ago
How to search for jobs with the Coople Jobs App?
Use filters and show us your preferences to stay in control of your job search.
Written by
Josh Cookson
Updated over a week ago
How can I apply for jobs from the Coople Jobs App?
Once you’ve proved chosen job roles, you can apply for jobs on the platform.
Written by
Josh Cookson
Updated over a week ago
Which sectors can you find the most jobs in right now?
Find out which sectors have the highest demand for workers and how you can increase your chances of being hired.
Written by
Jenny Petrini
Updated over a week ago
Right before the job
How can I get hired instantly for jobs without applying?
Skip the application process and get hired into certain jobs immediately.
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Written by
Julie Freeman
Updated over a week ago
When will my job profiles be reviewed?
Your job profiles need to be reviewed by our team
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
How can I prepare for my job?
Understand what we expect from every worker to thrive on every job and build a great worker reputation.
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Written by
Julie Freeman
Updated over a week ago
How can I get my first job with Coople?
Follow our 9 tips to get hired for your first Coople job. These tips are also great if you are an experienced worker!
Written by
Josh Cookson
Updated over a week ago
Apply for jobs often
The more you apply, the more your chances of getting hired for a job
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
How can I withdraw my application for a job?
Withdraw your application when your plans change. If you’re hired you’ll enter a commitment to work.
Written by
Josh Cookson
Updated over a week ago
Where can I find the dress code of an operation?
The dress code can be found in the 'Details' section of the mission description
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
What is Coople's strike policy?
Take our strike policy into consideration if you've been hired and need to cancel your attendance.
Written by
Josh Cookson
Updated this week
How can I cancel a job or a shift after I've been hired?
Cancelling your job might add strikes to your account. Make sure you understand our strike policy first.
Written by
Josh Cookson
Updated over a week ago
Who should I contact if I am late for an assignment?
It is very important that you arrive on time for an assignment. However, if something should happen, please note the following
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
How are job contracts being handled?
If you're hired through Coople, we ask you to sign a work contract
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
How do I share my Coople Job with my friends?
Take your friends with you to your work assignment! Hereinafter, we will show you how to share an assignment
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
During the job
Emergency organisation during a job
Here’s everything you need to know in case of an emergency at work.
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Written by
Julie Freeman
Updated over a week ago
How do I protect myself against accidents?
Important advice for working safety and health protection! What can you do in case of an accident?
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
Vital safety rules for Cooplers
All you need to know about safety regulations in the workplace.
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Written by
Julie Freeman
Updated over a week ago
After the job
How can I send my working hours to get paid?
You can send your working hours manually after your shift or use a QR code to register your hours automatically.
Written by
Josh Cookson
Updated over a week ago
How can I register my working hours using a QR code?
You can register your working hours by scanning or showing a QR on your phone. Always ask your hiring manager.
Written by
Josh Cookson
Updated over a week ago
How can I send my working hours manually?
You can check in and check out manually from the Coople Jobs App.
Written by
Josh Cookson
Updated over a week ago
How do I change my hours before submitting them?
If you’ve worked more (or less) hours than planned, make sure you edit them on the app before submitting them.
Written by
Josh Cookson
Updated over a week ago
What happens if I forget to submit my hours?
If you don’t report your hours within six hours after the end of your shift, we’ll submit them automatically for you.
Written by
Josh Cookson
Updated over a week ago
When will I get paid?
Cooplers in Switzerland receive their salary monthly, on the 5th working day of the month.
Written by
Josh Cookson
Updated over a week ago
What is on my payslip?
The payslip provides information about your salary, all social security and additional benefits.
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
How can I launch an appeal after getting a strike or account suspension?
If you disagree with our decision to add strikes after a shift cancellation or to suspend your account, please launch an appeal.
Written by
Josh Cookson
Updated over a week ago
How can I remove strikes from my account?
Work 8 shifts, without being late, and we’ll remove 1 strike from your account.
Written by
Josh Cookson
Updated over a week ago
Why is my break not included in my salary?
You are paid for the actual working time
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
Your occupational benefit plan (BVG) with Coople
Here we explain how the occupational benefit scheme is regulated if you work for one or more companies via Coople.
Written by
Josh Cookson
Updated over a week ago
Frequently asked questions
Current social security deductions from your wage
Find out more about which deductions we make from your gross salary and how much they currently amount to.
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Written by
Julie Freeman
Updated over a week ago
How old do I have to be to work through Coople?
To work through Coople, you must be of legal age
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
As a Coopler, how much money am I entitled to for my further education and how can I apply for it?
Cooplers benefit from the “GAV staff leasing” collective bargaining agreement and may be entitled to up to 5,000 francs.
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Written by
Julie Freeman
Updated over a week ago
Am I entitled to family allowance, and how can I get it?
Learn more about what family allowance is, who is entitled to it, and how the application process and calculation works.
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Written by
Julie Freeman
Updated over a week ago
How to keep track of your pending applications
You should always check your pending applications to avoid unwanted hires.
Written by
Jenny Petrini
Updated over a week ago
What are system emails and why can’t I unsubscribe from them?
System emails are sent automatically to help you navigate the Coople Experience.
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Written by
Julie Freeman
Updated over a week ago
How can I view and apply for jobs I've marked as “not interested”?
Learn how to find jobs you've previously dismissed in the Coople Jobs App.
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Written by
Julie Freeman
Updated over a week ago
How is my accident insurance (occupational or non-occupational) at Coople regulated?
Find out when you are entitled to insurance benefits in the event of an accident.
Written by
Coco
Updated over a week ago
I don't have an OASI (AHV) number. What can I do?
In order to apply for jobs in the Coople Jobs App, you need an OASI number.
Written by
Michelle Sieber
Updated over a week ago
I had an accident. What do I have to do?
If you had an accident and cannot come to work, please contact us as soon as possible.
Written by
Coco
Updated over a week ago
What is my daily allowance insurance with Coople? How can I get illness benefits?
Learn more about when you are entitled to paid sick days and how to claim them.
Written by
Coco
Updated over a week ago
Refund of OASI (AHV) contributions
You are entitled to a refund of your OASI contributions, if you earn less than CHF 2’300.- (gross) per year.
Written by
Coco
Updated over a week ago
Why can’t I see the Coople Jobs App?
If the Coople Jobs App isn’t appearing on your Google Play Store or Apple App Store, follow these steps to troubleshoot the issue.
Written by
Josh Cookson
Updated over a week ago
Why can’t I sign into my Coople Jobs App?
If you can’t sign in to your Coople Jobs App, here are a few tips that should help
Written by
Josh Cookson
Updated over a week ago
When do I get feedback on open applications?
You’ll get a notification when a company hires you or declines your application.
Written by
Josh Cookson
Updated over a week ago
Who decides if I am hired for a job?
The hiring companies will review applications and make the final hiring decision.
Written by
Josh Cookson
Updated over a week ago
Coople’s zero tolerance policy for gross misconduct
Gross misconduct is a serious matter. We will investigate any allegations whilst protecting everyone involved in the process.
Written by
Josh Cookson
Updated over a week ago
How long does it take until I get hired for the first time?
Have a complete profile and follow our tips to land your first Coople job as quickly as possible.
Written by
Josh Cookson
Updated over a week ago
My account has been deactivated. What shall I do?
If you think our decision was unjustified, you have 5 days to launch an appeal.
Written by
Josh Cookson
Updated over a week ago
What to do in an emergency
Contact our customer care team
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
I would like to delete my Coople account. How can I do that?
You can deactive or delete your Coople account if you're not hired in a Coople job.
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
I'm receiving unemployment benefits and am enrolled at the RAV! Where can I declare that?
Are you enrolled at the RAV and are receiving unemployment benefits? Make sure you specify this in your account
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Written by
Anastasiya Kryvonogykh
Updated over a week ago
What do I do if my QR code isn’t scanning?
If you’re having problems with your QR code, you can always submit your hours manually.
Written by
Josh Cookson
Updated over a week ago
I am sick. What do I have to do?
If you are feeling unwell and cannot attend a job, please contact us immediately.
Written by
Coco
Updated over a week ago