Help for Cooplers - Switzerland

From applying for a job to submitting you hours and beyond - find all the help you need right here.

56 articles in this collection
Written by Coco, Anastasiya Kryvonogykh, and Josh Cookson

CORONA VIRUS GUIDELINES

COVID-19 GUIDELINES FOR COOPLERS

Written by Anastasiya Kryvonogykh
Updated over a week ago

First steps

How can I create a worker account with Coople?

Download the Coople Jobs App, select your country and language and complete the registration

Written by Anastasiya Kryvonogykh
Updated over a week ago

I have not received an email to activate my account. What should I do?

Please check your spam folder if you have not received an activation email

Written by Anastasiya Kryvonogykh
Updated over a week ago

What information do I need to provide to work with Coople?

Find all the information you need to enter in your Coople profile to work with Coople.

Written by Coco
Updated over a week ago

How do I create a great profile?

Follow these steps to create a great profile

Written by Anastasiya Kryvonogykh
Updated over a week ago

How can I upload a photo to my profile?

Add a profile picture and professional photos to create a great first impression.

Written by Josh Cookson
Updated over a week ago

How to write the perfect CV for Coople

Your Coople CV has to include all your work experience so that we can verify your job profiles and connect you with job opportunities.

Written by Josh Cookson
Updated over a week ago

How can I upload my CV?

Always upload a CV. Companies will review your CV to make a hiring decision. We’ll also use it to approve your job profiles.

Written by Josh Cookson
Updated over a week ago

How can I upload documents to my profile?

Add educational diplomas, certificates and driving licenses to show your competencies.

Written by Josh Cookson
Updated over a week ago

How can I apply for jobs from the Coople Jobs App?

Once you’ve proved chosen job roles, you can apply for jobs on the platform.

Written by Josh Cookson
Updated over a week ago

How to search for jobs with the Coople Jobs App?

Use filters and show us your preferences to stay in control of your job search.

Written by Josh Cookson
Updated over a week ago

How can I enter my bank details?

Add your bank details before you apply for a job. We need them to pay your wages on time.

Written by Josh Cookson
Updated over a week ago

How old do I have to be to work through Coople?

To work through Coople, you must be of legal age

Written by Anastasiya Kryvonogykh
Updated over a week ago

How can I add my experience level to a job profile?

Choose your experience level to apply for Coople jobs.

Written by Josh Cookson
Updated over a week ago

Where can I add my language skills?

Speaking more than one language is a great skill. Include them in your profile to stand out from the crowd.

Written by Josh Cookson
Updated over a week ago

How can I create a great ‘About me’ section?

The section 'About me' is an opportunity to talk about your unique strengths and goals as a Coopler.

Written by Josh Cookson
Updated over a week ago

How can I choose job profiles and experience levels?

Job profiles represent the roles you’re interested in. Add job profiles and your experience levels to receive job requests.

Written by Josh Cookson
Updated over a week ago

Right before the job

How can I cancel a job or a shift after I've been hired?

Cancelling your job might add strikes to your account. Make sure you understand our strike policy first.

Written by Josh Cookson
Updated over a week ago

How can I get my first job with Coople?

Follow our 10 tips to get hired for your first Coople job. These tips are also great if you are an experienced worker!

Written by Josh Cookson
Updated over a week ago

Apply for jobs often

The more you apply, the more your chances of getting hired for a job

Written by Anastasiya Kryvonogykh
Updated over a week ago

How can I withdraw my application for a job?

Withdraw your application when your plans change. If you’re hired you’ll enter a commitment to work.

Written by Josh Cookson
Updated over a week ago

What is Coople's strike policy?

Take our strikes policy into consideration if you've been hired and need to cancel your attendance.

Written by Josh Cookson
Updated over a week ago

When will my job profiles be reviewed?

Your job profiles need to be reviewed by our team

Written by Anastasiya Kryvonogykh
Updated over a week ago

How do I share my Coople Job with my friends?

Take your friends with you to your work assignment! Hereinafter, we will show you how to share an assignment

Written by Anastasiya Kryvonogykh
Updated over a week ago

Where can I find the dress code of an operation?

The dress code can be found in the 'Details' section of the mission description

Written by Anastasiya Kryvonogykh
Updated over a week ago

During the job

Who should I contact if I am late for an assignment?

It is very important that you arrive on time for an assignment. However, if something should happen, please note the following

Written by Anastasiya Kryvonogykh
Updated over a week ago

How are job contracts being handled?

If you're hired through Coople, we ask you to sign a work contract

Written by Anastasiya Kryvonogykh
Updated over a week ago

How do I protect myself against accidents?

Important advice for working safety and health protection! What can you do in case of an accident?

Written by Anastasiya Kryvonogykh
Updated over a week ago

After the job

How can I send my working hours to get paid?

You can send your working hours manually after your shift or use a QR code to register your hours automatically.

Written by Josh Cookson
Updated over a week ago

How can I register my working hours using a QR code?

You can register your working hours by scanning or showing a QR on your phone. Always ask your hiring manager.

Written by Josh Cookson
Updated over a week ago

How can I send my working hours manually?

You can check in and check out manually from the Coople Jobs App.

Written by Josh Cookson
Updated over a week ago

How do I change my hours before submitting them?

If you’ve worked more (or less) hours than planned, make sure you edit them on the app before submitting them.

Written by Josh Cookson
Updated over a week ago

What happens if I forget to submit my hours?

If you don’t report your hours within six hours after the end of your shift, we’ll submit them automatically for you.

Written by Josh Cookson
Updated over a week ago

When will I get paid?

Cooplers in Switzerland receive their salary monthly, on the 5th working day of the month.

Written by Josh Cookson
Updated over a week ago

What is on my payslip?

The payslip provides information about your wage, all social security and additional benefits.

Written by Anastasiya Kryvonogykh
Updated over a week ago

How can I launch an appeal after getting a strike or account suspension?

If you disagree with our decision to add strikes after a shift cancellation or to suspend your account, please launch an appeal.

Written by Josh Cookson
Updated over a week ago

How can I remove strikes from my account?

Work 8 shifts, without being late, and we’ll remove 1 strike from your account.

Written by Josh Cookson
Updated over a week ago

Why is my break not included in my salary?

You are paid for the actual working time

Written by Anastasiya Kryvonogykh
Updated over a week ago

Your occupational benefit plan (BVG) with Coople

Here we explain how the occupational benefit scheme is regulated if you work for one or more companies via Coople.

Written by Josh Cookson
Updated over a week ago

Frequently asked questions

How is my accident insurance (occupational or non-occupational) at Coople regulated?

Find out when you are entitled to insurance benefits in the event of an accident.

Written by Coco
Updated over a week ago

I had an accident. What do I have to do?

If you had an accident and cannot come to work, please contact us as soon as possible.

Written by Coco
Updated over a week ago

What is my daily allowance insurance with Coople? How can I get illness benefits?

Learn more about when you are entitled to paid sick days and how to claim them.

Written by Coco
Updated over a week ago

Refund of OASI (AHV) contributions

You are entitled to a refund of your OASI contributions, if you earn less than CHF 2’300.- (gross) per year.

Written by Coco
Updated over a week ago

Why can’t I see the Coople Jobs App?

If the Coople Jobs App isn’t appearing on your Google Play Store or Apple App Store, follow these steps to troubleshoot the issue.

Written by Josh Cookson
Updated over a week ago

Why can’t I sign into my Coople Jobs App?

If you can’t sign in to your Coople Jobs App, here are a few tips that should help

Written by Josh Cookson
Updated over a week ago

When do I get feedback on open applications?

You’ll get a notification when a company hires you or declines your application.

Written by Josh Cookson
Updated over a week ago

Who decides if I am hired for a job?

The hiring companies will review applications and make the final hiring decision.

Written by Josh Cookson
Updated over a week ago

I need to cancel a job after I have been hired. Will I get strikes on my account?

Once a company hires you, you enter a binding commitment to work. If you need to cancel, take into consideration our strike system.

Written by Josh Cookson
Updated over a week ago

Coople’s zero tolerance policy for gross misconduct

Gross misconduct is a serious matter. We will investigate any allegations whilst protecting everyone involved in the process.

Written by Josh Cookson
Updated over a week ago

How long does it take until I get hired for the first time?

Have a complete profile and follow our tips to land your first Coople job as quickly as possible.

Written by Josh Cookson
Updated over a week ago

My account has been deactivated. What shall I do?

If you think our decision was unjustified, you have 5 days to launch an appeal.

Written by Josh Cookson
Updated over a week ago

What to do in an emergency

Contact our customer care team

Written by Anastasiya Kryvonogykh
Updated over a week ago

I would like to delete my Coople-account. How can I do that?

You can deactive or delete your Coople-account if you're not hired in a Coople-assignment

Written by Anastasiya Kryvonogykh
Updated over a week ago

I'm receiving unemployment benefits and am enrolled at the RAV! Where can I declare that?

Are you enrolled at the RAV and are receiving unemployment benefits? Make sure you specify this in your account

Written by Anastasiya Kryvonogykh
Updated over a week ago

What do I do if my QR code isn’t scanning?

If you’re having problems with your QR code, you can always submit your hours manually.

Written by Josh Cookson
Updated over a week ago

I am sick. What do I have to do?

If you are feeling unwell and cannot attend a job, please contact us immediately.

Written by Coco
Updated over a week ago