Coople

Learn everything to know about withholding tax, which personal information is relevant and how to update your details in your profile.

What is withholding tax?

CORONA VIRUS GUIDELINES

Josh Cookson

Anastasiya Kryvonogykh

Julie Freeman

 From applying for a job to submitting your hours and beyond - find all the help you need right here. 

Help for Cooplers - Switzerland

Download the Coople Jobs App, select your country and language and complete the registration

How can I create a worker account with Coople?

Please check your spam folder if you have not received an activation email

I have not received an email to activate my account. What should I do?

Find all the information you need to add to your profile in order to work with Coople.

What information do I need to provide to work with Coople?

In this article, you'll find more information about which identity documents you need to upload, and which permits are accepted by Coople.

What identification documents does Coople need from me?

Follow these steps to create a great profile

How do I create a great profile?

Add educational diplomas, certificates and driving licenses to show your competencies.

How can I upload documents to my profile?

Add a profile picture and professional photos to create a great first impression.

How can I upload a photo to my profile?

Always upload a CV. Companies will review your CV to make a hiring decision. We’ll also use it to approve your job profiles.

How can I upload my CV?

Your Coople CV has to include all your work experience so that we can verify your job profiles and connect you with job opportunities.

How to write the perfect CV for Coople

Add your bank details before you apply for a job. We need them to pay your wages on time.

How can I enter my bank details?

The section 'About me' is an opportunity to talk about your unique strengths and goals as a Coopler.

How can I create a great ‘About me’ section?

Speaking more than one language is a great skill. Include them in your profile to stand out from the crowd.

Where can I add my language skills?

Job profiles represent the roles you’re interested in. Add job profiles and your experience levels to receive job requests.

How can I choose job profiles and experience levels?

Choose your experience level to apply for Coople jobs.

How can I add my experience level to a job profile?

Use filters and show us your preferences to stay in control of your job search.

How to search for jobs with the Coople Jobs App?

Once you’ve proved chosen job roles, you can apply for jobs on the platform.

How can I apply for jobs from the Coople Jobs App?

Find out which sectors have the highest demand for workers and how you can increase your chances of being hired.

Which sectors can you find the most jobs in right now?

Coco

Michelle Sieber

First steps

Skip the application process and get hired into certain jobs immediately.

How can I get hired instantly for jobs without applying?

Your job profiles need to be reviewed by our team

When will my job profiles be reviewed?

Understand what we expect from every worker to thrive on every job and build a great worker reputation.

How can I prepare for my job?

Follow our 9 tips to get hired for your first Coople job. These tips are also great if you are an experienced worker!

How can I get my first job with Coople?

The more you apply, the more your chances of getting hired for a job

Apply for jobs often

Withdraw your application when your plans change. If you’re hired you’ll enter a commitment to work.

How can I withdraw my application for a job?

The dress code can be found in the 'Details' section of the mission description

Where can I find the dress code of an operation?

Take our strike policy into consideration if you've been hired and need to cancel your attendance.

What is Coople's strike policy?

Cancelling your job might add strikes to your account. Make sure you understand our strike policy first.

How can I cancel a job or a shift after I've been hired?

It is very important that you arrive on time for an assignment. However, if something should happen, please note the following

Who should I contact if I am late for an assignment?

If you're hired through Coople, we ask you to sign a work contract

How are job contracts being handled?

Take your friends with you to your work assignment! Hereinafter, we will show you how to share an assignment

How do I share my Coople Job with my friends?

Right before the job

Here’s everything you need to know in case of an emergency at work.

Emergency organisation during a job

Important advice for working safety and health protection! What can you do in case of an accident?

How do I protect myself against accidents?

All you need to know about safety regulations in the workplace.

Vital safety rules for Cooplers

During the job

You can send your working hours manually after your shift or use a QR code to register your hours automatically.

How can I send my working hours to get paid?

You can register your working hours by scanning or showing a QR on your phone. Always ask your hiring manager.

How can I register my working hours using a QR code?

You can check in and check out manually from the Coople Jobs App.

How can I send my working hours manually?

If you’ve worked more (or less) hours than planned, make sure you edit them on the app before submitting them.

How do I change my hours before submitting them?

If you don’t report your hours within six hours after the end of your shift, we’ll submit them automatically for you.

What happens if I forget to submit my hours?

Cooplers in Switzerland receive their salary monthly, on the 5th working day of the month.

When will I get paid?

The payslip provides information about your salary, all social security and additional benefits.

What is on my payslip?

If you disagree with our decision to add strikes after a shift cancellation or to  suspend your account,  please launch an appeal.

How can I launch an appeal after getting a strike or account suspension?

Work 8 shifts, without being late, and we’ll remove 1 strike from your account.

How can I remove strikes from my account?

Why is my break not included in my salary?

Here we explain how the occupational benefit scheme is regulated if you work for one or more companies via Coople.

Your occupational benefit plan (BVG) with Coople

After the job

What does paternity allowance entail, and how can I apply to check my entitlement with the compensation office?

Paternity allowance (paternity leave) / compensation for the child mother's wife (same-sex marriage)

Find out more about which deductions we make from your gross salary and how much they currently amount to.

Current social security deductions from your wage

To work through Coople, you must be of legal age

How old do I have to be to work through Coople?

Cooplers benefit from the “GAV staff leasing” collective bargaining agreement and may be entitled to up to 5,000 francs.

As a Coopler, how much money am I entitled to for my further education and how can I apply for it?

If you have a foreign nationality and want to work via Coople, there are a few things you should keep in mind.

I have a foreign nationality and would like to work via Coople. What do I have to consider?

Learn more about what family allowance is, who is entitled to it, and how the application process and calculation works.

Am I entitled to family allowance, and how can I get it?

You should always check your pending applications to avoid unwanted hires.

How to keep track of your pending applications

System emails are sent automatically to help you navigate the Coople Experience.

What are system emails and why can’t I unsubscribe from them?

Learn how to find jobs you've previously dismissed in the Coople Jobs App.

How can I view and apply for jobs I've marked as “not interested”?

Find out when you are entitled to insurance benefits in the event of an accident.

How is my accident insurance (occupational or non-occupational) at Coople regulated?

In order to apply for jobs in the Coople Jobs App, you need an OASI number.

I don't have an OASI (AHV) number. What can I do?

If you had an accident and cannot come to work, please contact us as soon as possible.

I had an accident. What do I have to do?

Learn more about when you are entitled to paid sick days and how to claim them.

What is my daily allowance insurance with Coople? How can I get illness benefits?

You are entitled to a refund of your OASI contributions, if you earn less than CHF 2’300.- (gross) per year.

Refund of OASI (AHV) contributions

If the Coople Jobs App isn’t appearing on your Google Play Store or Apple App Store, follow these steps to troubleshoot the issue.

Why can’t I see the Coople Jobs App?

If you can’t sign in to your Coople Jobs App, here are a few tips that should help

Why can’t I sign into my Coople Jobs App?

You’ll get a notification when a company hires you or declines your application.

When do I get feedback on open applications?

The hiring companies will review applications and make the final hiring decision.

Who decides if I am hired for a job?

Gross misconduct is a serious matter. We will investigate any allegations whilst protecting everyone involved in the process.

Coople’s zero tolerance policy for gross  misconduct

Have a complete profile and follow our tips to land your first Coople job as quickly as possible.

How long does it take until I get hired for the first time?

If you think our decision was unjustified, you have 5 days to launch an appeal.

My account has been deactivated. What shall I do?

What to do in an emergency

You can deactive or delete your Coople account if you're not hired in a Coople job.

I would like to delete my Coople account. How can I do that?

Are you enrolled at the RAV and are receiving unemployment benefits? Make sure you specify this in your account

I'm receiving unemployment benefits and am enrolled at the RAV! Where can I declare that?

If you’re having problems with your QR code, you can always submit your hours manually.

What do I do if my QR code isn’t scanning?

If you are feeling unwell and cannot attend a job, please contact us immediately.