Your safety during a job is our top priority. Nevertheless, there may be unexpected situations that require quick action. To ensure that you are always well-prepared for emergency situations, the hiring company must clearly inform you about the proper behaviour in an emergency before you start work.


Even when all vital safety rules are followed, accidents, acute illnesses, fires, or other undesirable events can occur in the workplace. In these cases, quick action is required to minimise the danger and resulting damage as quickly as possible.

Your safety on site is the responsibility of the hiring company. In the event of a serious accident, the company must ensure that emergency first response is provided within 3 minutes, and it bears the costs for all safety measures.

As a worker, you are obliged to follow the hiring company’s instructions, to observe the safety guidelines, and to use safety facilities and personal protective equipment correctly.

Before you start any job, please make sure that the hiring company informs you thoroughly about any emergency measures.

This is what you should look out for:

Here is some of the most important information that companies must provide or that you should ask about before starting any job:

  • Hazard warnings

    • What are the physical and mental hazards while working at the company?

  • Emergency first aid equipment, alarm plan and fire extinguishers

    • Is the emergency first aid kit easily accessible and stored wherever working conditions require it?

    • Is an alarm plan with important addresses and telephone numbers attached to each telephone?

    • Are fire extinguishers available, easily accessible at all times, and are people aware of their correct usage?

  • Emergency exit/assembly point

    • Are all emergency exits and the agreed-upon assembly point known in case of evacuation?

  • Emergency contact

    • Which person(s) is/are responsible for personal protection in the event of an emergency?

  • First aid for persons who work alone

    • Is there a defined process for how to alert persons who work alone and how to perform first aid on them in case of emergency?


What is an emergency and what needs to be done in that case?

An emergency is a sudden situation in which there is a threat to physical integrity. To stay calm in an emergency and to know what to do, you should listen carefully during the briefing on emergencies in the workplace. If you do not receive any information on this, you should actively ask the company what the correct emergency procedures are.

The following rule is particularly important in an emergency:

Look ­– Think – Act

Emergency numbers:

Here you can find more helpful information on emergency planning.


What should I do if an accident happens?

Please follow the steps below in the event of an accident:

  • Secure the accident site and the injured person.

  • Give first aid, take care of the injured person and, if the injuries are more serious, call an ambulance.

  • Inform your shift manager or the contact person on site.

  • Inform Coople as your employer.

In case of any incident, it is important to contact Coople as soon as possible. Please contact our Customer Success Team at info.ch@coople.com or send us a message via the Help Centre. You can find the in-app messages on your Coople Jobs App under Profile – Settings – Visit Help Centre.

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