Preventing accidents in the workplace is important, but unfortunately, despite good preparation, emergencies do occasionally arise. Even if you feel that your company is well prepared, you need to have a clearly defined emergency plan in place that you can refer to immediately in the event of an emergency.


Even when all vital safety rules are followed, accidents, acute illnesses, fires, or other undesirable events can occur in the workplace. In these cases, quick action is required to minimise the danger and resulting damage as quickly as possible. To ensure the correct behaviour even in panic situations, the emergency measures needs to be clearly defined and communicated in advance. This also applies to short and routine jobs.

Tip: Define the potential hazards in your workplace and lay down vital safety rules relevant to your specific situation so you can reduce the risk of an accident.

Before hiring workers, please prepare the following aspects for emergencies:

  • Clearly regulate what needs to be done in case of an emergency in your company and instruct all people involved about possible dangers and necessary measures before the start of a job (e.g. define emergency exits and assembly points in the event of an evacuation).

  • Create an alarm plan with important addresses and telephone numbers and attach it to every telephone.

  • Provide a first aid kit and ensure that it is always easily accessible and complete.

  • Make sure that persons working alone can be alarmed and, if necessary, can receive first aid.

  • If there is a fire risk in your company, make sure that appropriate fire-fighting measures are in place.

In case of a serious emergency, first responders must be on site 3 minutes after the accident. To make this possible, please coordinate a rapid arrival of helpers in advance until paramedics arrive at the scene of the accident.

For minor injuries, please organise a suitable care procedure and location in advance.

In addition, make sure that the emergency organisation for mobile workplaces must always be adapted to the circumstances.


Your emergency organisation checklist:

  • Is there an emergency organisation in place for fixed, mobile, and individual workplaces?

  • Is rapid alerting ensured (e.g. up-to-date emergency cards, mobile reception or radio connection, coordinates for the ambulance?)

  • Can rapid first aid be provided, and is rescue ensured for fixed, mobile, and individual workplaces?

  • Is the first aid material (e.g. first aid kit, defibrillator) ready at hand and available in sufficient quantity?

  • Is fire-fighting equipment (e.g. fire hose reel, fire extinguishers, fire blankets) available and easily accessible at all times?

  • Is maintenance of the fire extinguishing equipment ensured? Has there been an instruction on how to handle the equipment, and has this been practised?

  • Have all employees been informed about emergency organisation and measures (e.g. escape routes, assembly point, fire alarm) before starting work?

Please remember to contact Coople as soon as possible in the event of an emergency. Contact our Customer Success Team at info.ch@coople.com or write us a message via the Help Centre. You can find in-app messages in the Coople Business App under Profile - Support - Visit Help Centre.

Here you can find more information on the topic of emergency organisation.

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