Coople

Josh from Customer Service

Norman E.

Julie Freeman

Find the answers you need in our help section for companies. 

Help for companies - Switzerland

Creating a business account is free and only takes a few minutes.

How can I create a business account with Coople?

Cooplers are our flexible workers - people who use our platform to find work

Who are Cooplers?

Choose, hire and manage flexible workers from a single platform.

How to make the most of Coople

Showcase your company to potential candidates by creating an appealing profile.

How can I create a professional company profile to attract Cooplers?

Getting started

Job profiles describe the positions you need to fill in. They help Coople connect you with the right workers.

How can I add job profiles and experience levels?

Find out how to optimise your jobs and increase your number of applicants.

What can I do to make my jobs more appealing and attract more applicants?

Create a job with all the information you need to attract the right candidates.

How can I create a job?

Our easy-to-use, automated tool can help you craft compelling job descriptions to save you time and attract more Cooplers.

How can Coople help me write successful job descriptions?

You can manage your saved templates from the Coople Web Platform.

How can I create, edit and delete a job template?

Follow these tips to create jobs that attract top performers.

How can I write job descriptions that attract the right talent?

Companies can use the recommended wage as a guide for how much to pay per hour.

What are recommended wages?

Companies can provide additional allowances to Cooplers when creating a job.

How can I add allowances and deductions to a job?

You can save your jobs as templates to use them in the future.

How can I create jobs using templates?

Learn why you should hire quickly, when you should schedule a job instead of publishing it directly, and how to use our scheduling tool.

What do I need to consider when publishing a job in advance and when does it make sense to schedule it?

Creating a job

If you have an active job and hired Cooplers, you can create extra shifts for them.

How can I add a shift and hire a specific worker for it? Coople for Business App

How can I add a shift and hire a specific worker for it?

You can edit a live job to add shifts, change the date, times and number of workers you need.

How can I edit a live job?

Learn how to pay a Coopler for a completed shift that you didn’t plan on the platform.

If a Coopler worked a shift that wasn’t planned on the platform, how can I add it so that they can get paid?

After you've created groups of workers, you can invite them directly to apply for jobs.

How can I invite a group of workers to a job?

Learn how to add more shifts to an existing job and how to invite already hired workers to additional shifts within the same job.

How can I plan future shifts for an existing job?

Stop receiving applications for a job when you have enough applicants.

How can I stop hiring for a job?

Managing a job

Cooplers have to send their worked hours after every shift for your review. Approve, edit or report no shows.

How can I review and approve the worked hours of Cooplers via the web platform?

Hiring companies should try and confirm a Coopler's hours as quickly as possible.

How long do I have to confirm a Coopler's hours?

Use a QR code to automatically register and approve  the working hours of Cooplers.

How can I use a QR code to register the working times of Cooplers?

Reviewing the hours that Cooplers submit

If you want to try candidates on the job before offering them a permanent position, simply follow these steps to set up a trial period.

How can I publish short trial shifts with CoopleRecruit?

Skip the hiring process and fill jobs instantly with our “auto-hire” feature.

How can I let the platform hire workers for me automatically?

Hire as soon as you start receiving applications to secure our top performers.

How can I review and hire applicants?

Learn how to use our automated features for a smoother hiring process.

Which automated features does Coople offer to support my hiring process?

Hiring Cooplers

You can invite your own workers to join Coople and enjoy discounted rates when you hire them.

How can I refer workers to Coople?

Mark workers as favourites and create groups of your best performers to build relationships and re-hire them in the future.

How can I make a Coopler my favourite worker?

When you employ many people, it’s a good idea to create groups of workers so you can send job invites to specific workers.

How can I create and edit groups of workers?

Learn how to build and use favourite pools to have a reliable workforce at your fingertips.

What are favourite pools and how do I use them?

Managing Cooplers

Rating workers is an important part of your hiring process and improves the overall experience for both you and your Cooplers.

What does the star rating stand for?

Rating Cooplers

You can control which emails and push notifications you receive via your company account settings.

How can I change my company account notification settings?

Decide if and how the platform can automatically hire replacements for you if a worker cancels a shift.

How to change your cancellation handling settings (web only)

Learn how to control what happens to your private jobs when no workers are available.

How to change your automatic search expansion settings (web only)

Learn how to change your email address, should you ever need to update it.

How can I change my email address as a company?

Settings

In this article you will find out which minimum wages apply based on the N-CLA hospitality.

What is the minimum wage in hospitality based on the N-CLA?

Learn more about your payment options at Coople.

What payment options do I have as a company with Coople?

In this article, you will find out which minimum wages apply based on the CBA Staff Leasing (P-GAV).

What are the minimum wages subject to the CBA Staff Leasing (P-GAV)?

Add a purchase order number when you create a job to track your invoices.

How can I add a Purchase Order Number (PO number)?

Invoices and billing

How can I hire Cooplers? Coople for Business App

The Coople for Business App is available in Switzerland and in the UK.

How can I get the Coople for Business App?

Create jobs while you’re on the move with the Coople for Business App.

How can I create a job? Coople for Business App.

All templates you create on the web platform are also available on mobile.

How can I use templates to post a job? Coople for Business App

How can I edit a live job? Coople for Business App

Creating groups help you  invite pools of workers to a job.

How can I invite a group of workers to a job?                                                          Coople for Business

How can  I stop hiring for a job? Coople for Business App

Cooplers have to send their worked hours after every shift for your review. Approve, edit and report no shows.

How can I review and approve the working hours of Cooplers via the Coople for Business App?

Coople for Business App

In the event of an emergency, quick action and good preparation are essential.

Emergency organisation in your company

Should you wish to end the cooperation with a Coopler, there are certain rules and regulations you need to be aware of.

What are Coople’s cancellation policies and notice periods?

When you create a job, we show you an estimated price that includes wages and our fee. We will send the final price in your invoice.

How much does it cost to hire a Coopler?

Find out which safety regulations need to be implemented within your company.

Vital safety rules for companies and their employees

As soon as a company has published a job, all suitable Coopers can apply for it via the Coople Jobs App

What happens once I publish a job?

Try these tactics to make your job more popular

Nobody is applying for my job. What can I do?

You can 'over-hire' for a job if you require more Cooplers than you initially anticipated

I've created a job, but now I need more Cooplers, what do I do?

Overview of who is turning up for a job quickly and simply

How do I know who is turning up for a job?

We can help employers if a Coopler drops out before a job

What do I do if a Coopler drops out unexpectedly?

That's why we make sure every Coopler knows how important it is to show up to work

The Coopler never showed up. What do I do?

Employers can edit the hours via the review hours screen

The Coopler and I disagree over the hours they worked - what should I do?

Employers can see a Cooplers contact details - making it easy to get in touch if you need to

Is it possible to talk to Coopler before hiring them?

We ask the hiring company to contact us immediately if an accident has occurred at work.

How do I report an occupational accident involving a Coopler?

Learn how to refer another business in your network to Coople.

How can I refer other companies to Coople?

Frequently Asked Questions

Find answers and get help from Intercom Support and Community Experts

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