We offer the following payment options at Coople:
Direct debit
Credit card payment
Bank transfer
Direct debit¹
You will receive your PDF invoice regularly via e-mail. With the direct debit authorisation, the amounts due are debited directly from your account. This way, you pay your bills easily and conveniently.
How it works:
The best way is to fill out the form digitally and then print it out.
Please complete and sign the form by hand and return it by post to the following address:
Coople (Switzerland) AG
Finance
Erika Neuhaus
Albisriederstrasse 253
8047 Zurich, Switzerland
Credit card payment²
You will receive your PDF invoice regularly via e-mail. The amount will automatically be debited from your credit card after the invoice has been sent. We work together with the Swiss payment platform Payrexx AG.
How it works:
You confirm via e-mail that you wish to pay by credit card and therefore agree to our process.
We will send you a link to the payment platform Payrexx. Click on the link and fill in the relevant fields including your credit card details. Your card details will be saved. Coople has no access to it.
Future invoices will be sent to you regularly by e-mail and charged to your credit card 10 days after delivery.
You will automatically receive a confirmation of the payment processing via e-mail after the direct debit.
Manual payment by bank transfer
You will receive a PDF invoice with a QR code via e-mail and pay it by bank transfer.
How it works:
You will receive the PDF invoice with a QR code / QRIBAN by e-mail.
Each invoice or QR code has its own reference. Therefore, it is not possible to make several payments at the same time and with the same reference.
Use the correct reference for a payment so that it can be matched with your order.
Please note the payment terms.
¹Direct debit - Your rights are important to us:
The claimed amount will only be transferred to Coople (Schweiz) AG if your account balance allows this.
You can reclaim the amount claimed by us from your bank without giving any reason up to a maximum of 30 calendar days after notification of the account debit.
At your request to get back the amount debited, it will be reversed in any case, even if Coople (Schweiz) AG does not have the requested amount at its disposal. In that case, the bank of Coople (Switzerland) Ltd. guarantees the amount and subsequently claims it from Coople (Switzerland) Ltd.
You can revoke the debit authorisation at any time.
²Credit card payment - Your rights are important to us:
The claimed amount will only be transferred to Coople (Schweiz) AG if your credit limit or the coverage of your credit card allows this.
You may reclaim the amount claimed from us in accordance with the terms and conditions in effect with your credit card provider.
You can revoke the storage of your credit card information at any time.
For further information, please reach out to debtors.ch@coople.com.