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What are video interviews on Coople?
Certain temporary and permanent jobs may require you to submit video recordings of yourself as part of the application process. These are usually short clips of around one minute in which you answer questions, just like in an in-person interview. They’re a great way to stand out among other applicants and allow you to show your personality - making it easier for hiring managers to determine whether you’d be a good fit for the role.
Not all jobs will require this, but if they do, it’s a mandatory part of the application process that you can’t opt out of.
How to record video interviews
Accessing the interview
Via desktop
If you’ve been invited to submit a video interview as part of your application for a job, you will receive an email with a link to access it.
Open the link and log in to your desktop worker web experience with your account details.
Navigate to Jobs and find the respective application - there will be a dot to indicate an update.
Open the job details and access the video interview part.
Before you start recording, make sure to enable access to your camera and microphone settings and check that your operating system and browser are supported (read instructions below in this article).
Via the Coople Jobs app
If you’ve been invited to submit a video interview as part of your application for a job, you will also receive a push notification to access it via the app.
Click on the notification. Your Coople Jobs app will open, showing the job application that requires a video interview.
You can also access the video interview on the Jobs screen under Applied, there will be a button beneath the respective application.
Click the button to access the video interview.
Before you start recording, make sure to enable access to your camera and microphone settings and check that your app is running on the newest version (read instructions below in this article).
Answering questions
Each question requires a separate video that can be up to 1 minute long (there is a timer). You can view all questions before you start recording.
If you are ready to record your answer:
Click Start recording.
Click Stop when you’re done.
You can watch your finished recording and restart if you’re not happy with it. Remember to do this before clicking on the next question - once you proceed to the next question, you won’t be able to re-record the last one.
After answering all questions, you’ll see a preview of your recorded videos. Please note: If you would like to re-record a video at the end of the process, all previous videos will be deleted and you’ll have to start from the beginning.
Once you’re ready, click Submit.
Deleting answers
Once you’ve submitted your video interview, you can go back and re-record or delete your answers at any time, even if you’ve already moved on to the next stage of the application process. However, if you’d like to do this, all videos will be deleted and you must start the recording process over for all questions.
This is how you can delete your videos:
Via the Coople Jobs app and desktop worker web experience:
Under Jobs > Applied > open the job details of the respective applicationVia the desktop worker web experience only:
Under Profile > Video recordings (on the left)
If you delete your videos in an active application before the company has reviewed them, and you don’t re-record the answers, your application will be incomplete as the video interview is mandatory. Also, please note that if you delete a video recording, you will not be able to access it again in the future.
Enabling camera and microphone access
Via desktop
When you click Start recording, a pop-up might appear on your screen, asking you to allow camera and microphone access.
Click Allow.
If you click Deny by mistake, click the lock icon in the URL bar and enable both the microphone and camera.
You do not need to refresh your browser to continue.
Via the Coople Jobs app
Before you start recording, you will need to grant the app permission to use your mobile device’s microphone and camera.
If you haven’t done this, there will be a pop-up asking you to enable these permissions in your device’s settings.
After enabling microphone and camera access, navigate back to the application details.
Supported operating systems (OS) and browsers (desktop)
Mac (iMac / Macbook / Air)
Google Chrome - Version 90 upwards (Recommended)
Mozilla Firefox - Version 87 upwards
Microsoft Edge - Version 91 upwards
Opera - Version 73 upwards
Windows (Desktop and Laptop PC)
Google Chrome - Version 90 upwards (Recommended)
Mozilla Firefox - Version 87 upwards
Microsoft Edge - Version 91 upwards
Opera - Version 73 upwards
Troubleshooting - common issues
If you’re having trouble accessing the video interview or recording videos, please make sure to check the following things first.
Via desktop
Check if your browser and device are supported.
Check if you’re using the latest version of your browser.
Close all other browser tabs and any open applications, click Refresh, then try the interview again.
Turn your device off completely, and then back on again.
Unplug any external webcams or microphones, wait 5 seconds, and then plug them in again.
If you are using a VPN, please disable it temporarily.
Check your internet connection and ensure your minimum upload and download speed is 5Mbps (you can test this here).
Try using your browser in Incognito mode.
Via the Coople Jobs app
Update the app to the latest version
Close the app completely and then reopen it
Turn your device off completely, and then back on again.
Ensure sufficient storage space on your device
Clear app cache and data
Try deleting and reinstalling the app
If you are using a VPN, please disable it temporarily.
If you’ve ensured all of the above steps are working and you’re still having issues, please reach out to us via info@coople.com.
Tips for a successful interview
Your video interviews are a great way to shine and strengthen your application for a job. Try to put your best foot forward to make a lasting impression and convince the hiring manager that you’re a great candidate. Here are some tips to help you submit a great video interview:
High-quality content
If possible, ensure your video and sound are of high quality. Adjust the lighting in your space so that you’re fully visible and check that your voice is being recorded properly.
Know how to present yourself
A pre-recorded video interview may be more relaxed than a face-to-face interview, but you should still treat it professionally. There are no rules on what to wear or how to “set the stage“, but it helps to keep a clean and professional appearance to make a good impression.
Prepare your answers
Before you start recording, you’ll be able to see the questions and think through your answers (with no time limit). This way, you can prepare and confidently answer the questions in your one-minute clips.
Be yourself and enjoy the process
Most importantly, try to relax and have fun with it! It’s always best to simply be yourself and let your personality shine through in your interviews. Companies often value a personality fit just as much as the right skills and background.
Start browsing temporary and permanent jobs via the Coople Jobs app or your desktop worker web experience!