The new 5-star scale gives you more room to distinguish between workers who fully met your requirements and workers who delivered something exceptional.
What’s changing
Worker ratings are moving to a new 5-star scale. Company ratings given by workers are also moving to a new 5-star scale.
Existing ratings are being preserved and migrated into the new display by adding one star.
This means:
a previous 3-star rating now shows as 4 stars
a previous 4-star rating now shows as 5 stars
and so on
A worker’s standing is not changing. Nothing is being removed or reset. We’re simply updating how ratings are displayed.
Why we’re making this change
The previous rating scale did not leave much room to distinguish between different levels of performance.
The new scale creates more clarity and makes ratings more meaningful over time. It helps differentiate more clearly between a worker who met expectations and a worker who went above and beyond.
The new 5-star rating scale
Here is an overview of the new rating scale:
How to use the new scale
A 4-star rating is already a strong rating. It means the worker fully met your requirements for the shift.
A 5-star rating should be used when a worker delivered exceptional performance and went above and beyond what was expected.
This distinction helps make ratings more useful and creates a clearer standard for evaluating performance consistently.
FAQ
Are existing ratings being deleted or reset?
No. Existing ratings are being preserved. They are simply displayed on the new 5-star scale.
Why do some worker ratings look higher than before?
Previous ratings have been migrated into the new display by adding one star. For example, a previous a 3.5-star rating now shows as 4.5 stars, a 4-star rating now shows as 5 stars, and so on.
Are ratings for our company changing too?
Yes. Ratings that your company receives from workers will also move to the new 5-star scale. Existing ratings will likewise be migrated into the new display by adding one star.
Does this mean a worker’s standing has changed?
No. A worker’s standing has not changed. Only the display and the range of the scale has changed.
How should I rate a worker that fully did the job as expected?
That should generally be rated 4 stars. In the new scale, 4 stars means the worker fully met your requirements.
When should I give 5 stars?
Use 5 stars when a worker delivered exceptional performance and went above and beyond expectations.
Is 4 stars a negative rating?
No. A 4-star rating is a strong and positive rating.
Why is Coople making this change?
We’re making this change to make ratings clearer, fairer and more useful. The updated scale gives you more room to distinguish between meeting expectations and exceptional performance.