Coople

Carla

István

Help for companies - New Version of the Platform

You create an open shift in two steps: first you define a Job Role for the position you want to fill, then you publish matching Open Shifts for it —…

How can I create a shift?

A Job Role bundles one or more Job Titles and a target experience level — together they tell Coople exactly who you're looking for.

What are Job Roles, Job Titles, and experience levels?

The Planner is the calendar-style screen where you set up job roles, publish shifts, and manage your workforce for a workspace – most of the actions described in this Help…

How does the Planner work?

Add costs that aren't covered by the base wage — allowances, deductions and expense claims — directly to a shift when you create or edit it in the Planner.

How can I add expenses and deductions to a shift?

When you want one particular Coopler for a shift — instead of opening it to applications — create the shift directly for them. They receive an offer to accept, and…

How do I offer a shift to a specific Coopler?

Rota templates let you build a week of open shifts once and drop it into your Planner again and again, instead of recreating the same shifts by hand.

Rota templates: save and reuse your shift patterns

Every shift and open shift moves through a clear set of statuses – here's what each one means and what triggers it.

Understanding shift statuses: open, offered, scheduled, cancelled, completed

Turn on Auto-Schedule for an open shift, and eligible Cooplers in the pools you choose can hire themselves onto it instantly by tapping "Get hired" in the app – no…

How does Auto-Schedule work?

Create job roles, build shifts and open shifts, and publish your schedule in the Planner.

Planning & publishing a shift

A workspace is a separate planning environment within your organisation, with its own Planner, job roles, venues and shifts. Create as many as you need – for example one per…

Adding and managing workspaces

Venues are the work locations you set up once and then pick when creating a shift. Add and manage them under Organisation Settings → Venues.

Adding and managing venues

Manage your organisation's settings – venues, users, workspaces, branding and more – and your own preferences like language, theme and notifications, all from the icon in the top-right corner.

Account settings and preferences

Under Organisation Settings → Users you can invite people to your account, choose what each of them can do, and deactivate access when someone leaves.

Managing users

A brand is how your company appears to Cooplers – the name, logo and description they see on your shifts. Set up your brands under Organisation Settings → Brands and…

Setting up brands

Your organisation is the top-level account for your whole business; workspaces are the separate planning environments underneath it – each with its own Planner, job roles, venues and shifts.

What is an organisation and what is a workspace?

You can change your own sign-in email right from the Users list – there's no separate "My account" screen for it.

How do I change my business email address?

Manage your organisation, workspaces, branding, users and payment settings.

Your account & settings 

When Cooplers apply to your open shifts, they show up as applicants – this is where you review them and schedule the right people into your shifts.

Reviewing and hiring applicants

Review applicants, match candidates and get workers onto your shifts.

Finding & hiring workers

Every open shift in your Planner shows, right on the grid, whether it still needs workers – no separate report to check.

How do I see the coverage of my open shifts?

You can go back into any open shift or already-scheduled shift and change most of its details – your changes are saved as a draft until you choose to publish…

How do I edit a published shift?

The Activity feed is a searchable history of everything that's happened in your workspace – who created, changed, or cancelled a shift, approved hours, and more, all in one place.

What can I see in the Activity feed?

Export your workspace's schedule as a PDF or Excel file – filter it down first, and see how many workers match before you download.

How do I download a staff list?

Your workspace's leasing contracts – the compliance documents Coople issues for your Cooplers and payrolling workers – are all in one place, ready to view or download.

What can I see in "View contracts"?

Sometimes plans change and you need to cancel a shift you've already filled. How you do it – and whether any cost applies – depends on whether the worker is…

Cancelling a shift

Make changes to scheduled shifts, handle cancellations and offer shifts to specific workers.

Managing shifts

After a Coopler's hours are approved, you can review them – give a star rating, leave feedback, and mark them as a favourite or block them. Your reviews build each…

Rating workers

After a shift has been worked, the reported hours land in your Planner – review them, adjust them if needed, and approve them, or report an absence if the Coopler…

Reviewing and approving worked hours

Approve worked hours, report absences, and rate workers after their shifts.

Hours & ratings

You can use Coople as a planning tool for your own team, not just for hiring Cooplers. Invite your internal workers to a pool with a shareable link or QR…

Inviting internal workers

Schedule your own team on Coople – assign a shift to a specific person (directly, no acceptance needed) or advertise it to your internal pool. Cancelling an internal worker has…

Planning internal workers

Payrolling lets you bring on workers you've found yourself – Coople handles their payroll, contracts, and compliance for you, and you hire them at a reduced rate per hour.

What is Payrolling and why use it?

Payrolling workers are people you've found yourself – Coople handles their payroll and contracts for you, and you hire them at a reduced rate per hour. Invite them to your…

How do I invite Payrolling workers to Coople?

Payrolling workers are scheduled and cancelled the same way as any Coopler – you send them an offer, and cancelling goes through the usual notice-period process.

How do I schedule and cancel Payrolling workers?

Worker pools help you organise your workforce and decide who can see each shift. Coople gives you ready-made pools – like Favourites, Blocked and Previously scheduled – and you can…

Managing worker pools

Manage Cooplers, internal workers, payrolling and your worker pools.

Your workforce: pools & worker types

See your payment method and invoicing details under Organisation Settings → Payment. You can update your invoice address and contact person yourself; your payment method and billing schedule are managed…

Payment and invoicing settings

he current legally required minimum wages for hospitality jobs under the N-CLA (L-GAV).

What is the minimum wage in hospitality under the N-CLA ?

The current legally required minimum wages under the CBA Staff Leasing (P-GAV), by age, wage class, and region.

What are the minimum wages under the CBA Staff Leasing?

Understand invoicing, payment settings and how shifts are billed.

Invoicing & payments

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Create your workspace and invite the people you work with.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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