⚠️ This article is for the new version of the platform ⚠️ |
What is an applicant?
An applicant is a worker who has applied to one of your job roles. A worker applies once to a job role and can apply for one or several of that role's open shifts at the same time.
For every applicant you can see at a glance:
Name – the Coopler who applied
Matching score – how well the Coopler fits the job role (see "How Coople ranks your applicants" below)
Pool tags – whether the Coopler is in one of your pools, such as your favourites, previously scheduled or internal workers
Rating – the Coopler's star rating from previous shifts, shown when they aren't in one of your pools
Travel time – how long the Coopler needs to reach the venue by public transport
Waiting time – how long the applicant has been waiting since they applied
Wage – the hourly rate for this applicant
First shift – the start date and time of their earliest applied shift
Applied for – how many of the role's open shifts this applicant applied to
Venue and job role – where and for which position they applied
Where you find your applicants
You'll find the Applicants page in the top-right corner, above your planner. You can view your applicants in two ways:
List view – a table of all applicants, sortable and filterable
Grid view – applicants organised by day and job role, so you can see coverage at a glance
You can narrow the list down with filters and search:
Filter by pool, job role, or venue
Filter by shift coverage (for example, only shifts that are less than 50%, 70% or 90% filled)
Search by the Coopler's name or the job role name
And you can sort by matching score, waiting time, or first shift date.
What you can do with an applicant
Schedule – hire the applicant into the shift(s) they applied for. They are then requested for the shift and confirmed once they accept.
Decline – decline the whole application (across all shifts), or decline only specific shifts while leaving the others open. The Coopler is informed by email and push notification, and a decline can't be undone.
Shortlist – flag standout applicants ("Add to shortlist"); shortlisted applicants move to the top of your list by default, so they're easy to find and act on.
How Coople ranks your applicants
Each applicant shows a matching score so you can quickly spot the best fit for the role. It's colour-coded – green for a strong match, red for a weaker one. Our matching algorithm builds it from:
Experience – how much relevant experience the Coopler has for this job role
Language – how well the Coopler meets the language requirements you set in the candidate profile
The better an applicant matches the requirements you defined for the job role, the higher – and greener – their score. This helps you fill your shifts with the Cooplers most likely to be a great fit.
Applicant statuses
An applicant's status can be different for each shift they applied to:
Applied – the Coopler has applied and is waiting for your decision
Scheduled – you have scheduled the Coopler into this shift
Declined – you declined the applicant for this shift
Withdrawn – the Coopler withdrew their own application
Expired – the shift has passed and the application is no longer active
Good to know
Applicants you don't hire stay in your applicants list – they aren't declined. They stay on your waitlist. If a scheduled Coopler later drops out, you can hire one of them instead, as long as they haven't withdrawn their application and aren't already scheduled elsewhere.
A worker applies to a job role, not to a single shift – within one application they can apply for several of that role's open shifts, and you decide shift by shift.
Declining an applicant for one shift does not remove them from the other shifts they applied to.
Declining informs the Coopler by email and push notification, and can't be undone.