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Cancelling a shift

Sometimes plans change and you need to cancel a shift you've already filled. How you do it – and whether any cost applies – depends on whether the worker is a Coopler or one of your internal workers.

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Written by Carla

⚠️ This article is for the new version of the platform ⚠️
If you are on the old version of the platform, you can find relevant articles here.

Cancelling a Coopler's shift

To cancel a Coopler from a shift, the cancellation has to be requested from Coople – you do this right on the platform:

  1. Go to the shift, click the three dots next to it, and choose Edit.

  2. In the shift overview, click the three dots again and choose Request termination.

  3. Give the reason for the cancellation.

  4. Choose whether to cancel the Coopler from all the booked shifts of the assignment or only this day.

  5. Check the cancellation conditions shown. If you're cancelling outside the notice period and the Coopler is still entitled to be paid for the planned shift, the platform tells you – and you can choose whether they should still come and work it.

  6. Click Send termination request.

Your request then goes to Coople's customer service, who carry out the cancellation. Once it's done, you're notified automatically.

When your cancellation takes effect

Requests are processed once a day. If you submit your request by 16:00, it takes effect from the next day; if you submit it after 16:00, it takes effect one day later than that. This applies the same way regardless of the reason – whether it's handled fully automatically or needs a manual check by Coople (for example, misconduct cases).

Cancelling an internal worker's shift

For your own internal workers, you simply remove them from the shift in the Planner. There's no cancellation request, no fee, and no change to their employment – it just takes them off that shift.

Withdrawing an offer

If you only offered a shift to someone and they haven't accepted it yet, withdraw the offer instead. Nothing was confirmed, so there's no cost.

Notice periods and costs

Cancellations follow the statutory Swiss notice periods, based on how long the assignment has already been running:

  • First 3 months: 2 working days

  • Months 4–6: 7 calendar days

  • From month 7: 1 month

The notice period also applies to shifts still in the future. If you cancel later than the notice period allows, the wage for the notice period is still due. When you request a cancellation, the platform shows you the applicable notice period and any cost before you confirm – so there are no surprises.

What happens to the shift

Once the cancellation is carried out, the shift's spot opens up again, so you can find a replacement and hire from new applicants.

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