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How do I change my business email address?

You can change your own sign-in email right from the Users list – there's no separate "My account" screen for it.

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Written by Carla

⚠️ This article is for the new version of the platform ⚠️
If you are on the old version of the platform, you can find relevant articles here.

Where to find it

Go to Settings → Users, find your own row, and use the ⋯ menu → Change email. This works on your own row regardless of your role – even if you couldn't change someone else's email, you can always change your own.

How it works

Enter your new address and click Send confirmation email. Both your old and new email get a message with a confirmation link. Your current login keeps working until you click the link in the new email – nothing changes until then.

Good to know

  • Depending on your role, you can also change the email of people ranked below you: an Organisation Admin can change it for a Workspace Admin, Staffing Manager, or Shift Supervisor; a Workspace Admin can change it for a Staffing Manager or Shift Supervisor, and so on. You can't change the email of someone at your own rank or higher.

  • If you also have a worker profile that shares this login, it's shared with your worker sign-in too – you'll see a note about this when you request the change.

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