⚠️ This article is for the new version of the platform ⚠️ |
Signing in
Go to coople.com/ch/sign-in, enter your email address and click "Continue". Coople then shows the way you usually sign in:
Passkey – if you used a passkey in this browser before.
Password – if you have a password.
Code by email – otherwise. We send you a 6-digit code.
Under "Other ways to sign in" you can always switch to another way, for example from the password to "Code by email". We only send a code email when the code is your first way or when you click "Code by email".
If your company is still on Coople Classic, you're asked for your Coople Classic password instead.
Why add a password or a passkey?
A code by email can sometimes arrive late, for example when your company's mail filter holds it back. The code is only valid for 10 minutes. A password or a passkey works straight away – no email needed. The code by email always stays available as another way.
Add both in Preferences → Sign-in and security. You find Preferences in the menu under your name at the top right.
Signing in with a password
Adding a password: in Sign-in and security, click "Add password". Your password needs:
at least 8 characters
1 capital letter and 1 small letter
1 number
1 special character
Coople doesn't accept a password that is known from a data leak.
Signing in: enter your email and your password on any device and in any browser. Coople asks for no extra code, also on a new device.
Changing or removing it: use "Change password" or "Remove". After a change, your other devices stay signed in.
Forgot your password? Click "Forgot password?" on the sign-in page. We send you a code by email. Enter it, set a new password, and you're signed in.
Signing in with a passkey
A passkey uses the fingerprint, the face or the PIN of your device. You type no password and no code.
Adding a passkey: in Sign-in and security, click "Add passkey" and follow the steps of your browser or device. You can add up to 10 passkeys, for example one on your laptop and one on your phone. Your device or your password manager (for example Apple Passwords or Google Password Manager) keeps the passkey and can sync it to your other devices.
If you signed in more than 10 minutes ago, Coople first asks you to "Confirm it is you" – with a passkey, your password or a code by email. Tip: if your code emails arrive late, add the passkey within 10 minutes of signing in, or add a password first.
Signing in: in a browser where you added or last used your passkey, the sign-in page starts with the passkey. On another device, click "Passkey" under "Other ways to sign in":
A synced passkey works straight away.
A passkey that is only on your phone works with a QR code: scan it with your phone and confirm there.
Removing a passkey: click "Remove" next to it. A removed passkey stops working at once.
Good to know
When you register your company or accept an invitation, you sign in with a code by email. Afterwards you can add a password or a passkey.
The Coople Business app uses the code by email.
The code can take a few minutes to arrive. A new code cancels the previous one, so always use the newest email – and check your spam folder.
After too many failed attempts, signing in is blocked for a while. The page tells you how many minutes to wait.
If neither the code nor the reset email arrives, chat with us. We can set a temporary password for you. After signing in with it, you set your own password.
Stuck on a "Service unavailable" page? Use the Sign out link on it to start fresh.