Why do cancellations affect reliability?
When a scheduled worker cancels, the company needs to find a replacement. The later the cancellation happens, the harder that becomes.
Coople Trust therefore uses a clear principle: an earlier cancellation has a smaller effect than a later cancellation, and cancelling is always better than a no-show.
What is reliability?
Your reliability is a percentage based on your last 30 completed shifts, cancellations, and no-shows. Everyone starts at 100%. Completing shifts supports your reliability; cancellations lower it according to their timing.
From 28 September 2026, you can see your reliability in the Coople Jobs app. Clients will see it during November 2026.
How cancellation timing affects you
Cancellation timing | Effect | Shift access |
60 hours or more before the shift | Small reliability cost | Not restricted by this cancellation alone outside Recovery Mode |
24–60 hours before the shift | Moderate reliability cost | Not restricted by this cancellation alone outside Recovery Mode |
Less than 24 hours before the shift | Severe event; strong reliability and badge effect | May cause badge loss or Recovery Mode. Repeated severe events can lead to suspension. |
No-show | Strongest effect | Has the strongest effect and may lead directly to Recovery Mode or suspension. |
How are reliability and badges connected?
Badges combine completed-shift experience with your current reliability. Committed Coopler and Pro Coopler require at least 95% reliability; Top Coopler requires at least 97%.
An early cancellation only removes a badge if it lowers your reliability below the requirement. A late cancellation is a severe event and can affect both your badge and access to shifts. See Coople Trust badges, Recovery Mode and suspensions for the full requirements.
Can early cancellations make me lose a badge?
Yes. Early cancellations are allowed. Outside Recovery Mode, an early cancellation on its own does not cause Recovery Mode or suspension. However, each one has a small cost, and several can lower your reliability enough to lose a badge. If you are already in Recovery Mode, any cancellation - including an early one - leads to a one-month suspension.
What if I applied but have not been scheduled?
Withdrawing an application before you are scheduled is not a cancellation and does not affect your reliability. Once you are scheduled, use the cancellation flow if you cannot attend.
What counts as a cancellation?
A cancellation is recorded when:
You cancel your scheduled shift in the app.
A company or Coople records that you could not attend for a worker-side reason, such as sickness or an accident.
You asked the company to cancel for you or told the company you could not attend but did not cancel in the app.
If the company reports that you did not attend, the applicable cancellation or no-show is recorded and reduces your reliability. The event remains appealable if a genuine emergency or reporting error occurred.
When does a cancellation not affect me?
A genuine company- or Coople-initiated cancellation does not affect your reliability because it was not your decision.
Rejecting a company-initiated change to agreed hours, venue, or wage should also not create a reliability event.
What if the company asked me to cancel?
Choose the corresponding reason in the app and keep evidence of the request. If the event affects your standing, submit an appeal and attach the company’s message or other confirmation.
What if I am sick?
Cancel in the app as soon as possible—do not wait for your medical certificate. Then submit an appeal and attach the certificate. If the appeal is approved, the event and all its effects on your reliability, badge, and access are fully reversed.
Can I cancel several shifts at once?
If several shifts are cancelled together because of one decision or incident, they are treated as one cancellation event for appeal and escalation purposes.
How can I protect my standing?
Apply only when you can work the shift.
Complete every shift you are scheduled for.
Cancel in the app immediately when you know you cannot attend.
Appeal genuine emergencies and attach supporting evidence where possible.
Check your reliability history after a cancellation.