Something in my reliability history is incorrect
Find out what to do if a shift, cancellation, no-show, reliability score or badge appears incorrectly in your reliability history.
Check the event first
Open your reliability profile in the Coople Jobs app and select the event. Check:
Company and shift
Date and time
Event type
Cancellation or no-show reason
Reliability and badge effect
Appeal status
My completed shift is missing
A shift counts as completed for reliability once the worked hours reach the required confirmation state.
If you completed the shift but it is missing:
Check whether your hours were reported.
Allow time for the event to appear.
Contact Support if the hours are correct but the shift is still missing after a few days.
The company cancelled, but my reliability was affected
A genuine company-initiated cancellation should not affect your reliability.
If it appears as your cancellation, open the event and submit an appeal.
I contacted the company but the event says cancellation or no-show
Contacting the company does not replace cancelling in the app. A worker-side absence can still create a cancellation or a no-show.
If a genuine emergency prevented you from cancelling in the app, submit an appeal and explain both what happened and why you could not cancel.
I attended, but the event says no-show
Submit an appeal for the no-show and provide evidence such as. Lateness might lead to a shift being marked as a no-show.
My reliability or badge looks incorrect
Check whether a recent completion, cancellation, no-show, or appeal decision changed your standing. Your badge can also change when your reliability crosses its required level.
If the events are correct but the calculated result still appears wrong, contact Support with a screenshot and the affected event details.
Should I appeal or contact Support?
Submit an appeal when a specific cancellation or no-show is incorrect or should be excused.
Contact Support when:
A completed shift is missing.
An event is duplicated.
The displayed calculation does not match the listed events.
You cannot open or submit the appeal.
The problem is not linked to one cancellation or no-show.
What information should I include?
Shift date and company
Screenshot of the event
Short explanation of what is wrong
Relevant messages or documents
Any existing appeal or ticket reference