We hope there will never be an emergency while you work with us, but we want to make sure you know what to do if the worst happens.
If you can't make it to your assignment
Has something happened on your way to work that prevents you from arriving on time or starting your assignment? Please let us know immediately.
How to reach us
Our Customer Care Team is always there for you and ready to help, whatever the issue. If we can't be reached by phone at that moment, please send us a message describing your request or asking for a callback. We'll get back to you as quickly as possible.
How do I send a message?
Open the Coople Jobs app.
Go to Account.
Tap Help Centre, then Messages.
Tap on the pencil icon and then on Customer Support.
What is the emergency contact for?
As your employer, we are required to be able to reach you. That's why you can add an emergency contact to your profile. We only use this information in an emergency, for example if you have an accident during an assignment. We never use it for general communication or correspondence.
Where can I add my emergency contact?
Open the Coople Jobs app.
Go to Account.
Tap View profile, then scroll down to Emergency contact.
Add or update your emergency contact and save your changes.
Please keep this information current to help us contact the appropriate person promptly when needed.
Whenever you're unsure about something, please get in touch with us. We are here to help.