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Coople has suspended my account, why did this happen?
Coople has suspended my account, why did this happen?

We have a zero tolerance policy for gross misconduct.

Josh from Operations avatar
Written by Josh from Operations
Updated over a week ago

Coople wants to create a workplace culture that upholds our mission: making flexible work a rewarding experience for everyone.

We have a zero-tolerance policy towards behaviours that can damage yourself or other people working with you. We will immediately suspend your account if you breach our policy.

Coople’s zero-tolerance policy

We will suspend your account if you display one of the following behaviours that fall under gross misconduct.

  • Action intended to defraud/deceive, including falsifying attendance records.

  • Using any physical violence towards any member of your team and customers.

  • Verbal abuse towards anyone.

  • Racial abuse and discriminatory language.

  • Any form of harassment or bullying.

  • Damaging or stealing from the company’s workplace or from your colleagues.

  • Obtaining or using non-prescription drugs, including alcohol without your supervisors’ permission if you’re working in the hospitality or events sector.

  • Breaching H&S and security procedures.

Other reasons why we will suspend your account

  • Getting three strikes, in line with our cancellation policy.

  • Not turning up to your shift without giving notice (no-show).

  • Leaving mid-shift without letting anyone know.

  • Consistent lateness.

The examples above are for clarity, this list is not intended to be exhaustive.

Launching an appeal

If you think we’ve made a mistake, please launch an appeal. We will review your case in detail to make sure we make a fair decision that protects everyone involved: yourself, Coople, our customers and team members.

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