When Cooplers finish their shift, they can send their worked hours manually within 6 hours from the end of their shift. If they forget to submit their hours within the 6-hour deadline, the jobs planned hours are automatically used and sent to you for approval.
You will receive a notification to review their worked hours. You can approve their submitted hours, adjust the start time, end time and break, or report that the worker didn’t show up.
We will process payment for Cooplers after you approve their hours. Therefore, please try to review the worked hours regularly so that our Cooplers are paid on time and mistakes are avoided. Alternatively, if you do not manually approve the worked hours, we will automatically approve them after a given time period. All hours for the previous week will be automatically approved every Tuesday at 9pm.
You can also set up a QR code system to automatically register and approve the check in and check out times of Cooplers. Automatically recorded hours via QR code do not require any further approval from you and can be charged immediately.
Review and approve worked hours:
Approving worked hours on the Coople web platform
We have updated the way you manually review and approve worked hours on the Coople web platform. Click on the field "Review hours" in the navigation menu or the banner on the jobs list. A new window opens on the right-hand side, where you can view all the shifts that require approval. You can sort the hours by shifts or Cooplers. You can also select specific jobs you want to review.
Approve worked hours for individual shifts
In the list on the right-hand side, you will see the shifts that need to be confirmed.
Click on the corresponding shift.
Check the start and end time as well as the break duration.
Click on Approve to submit the hours.
Approve worked hours in bulk
If you know that all employees have worked their hours as planned, you can save time by approving all their hours at once.
Select the shifts or Cooplers on the right-hand side of the window.
Check the start times, end times and break duration.
Finally, click Approve on the bottom left of the window.
Edit submitted worked hours
Our Cooplers know they must report their hours accurately. If the Cooplers submitted hours vary from the actual hours worked, you can edit the hours before approving them.
Select the shift you want to edit.
Click on Edit.
Adjust the hours. This is especially useful if you have agreed on a different start or end time with the Coopler.
We will send the adjusted hours to the Coopler, so they can object to the adjustments, if necessary.
Report absence (no-show)
If a Coopler does not show up for a job but their hours are submitted manually within 6 hours or automatically after 6 hours, you can report the absence to us. Follow the steps below to do so:
Select the relevant shift.
In the new window, click Did the worker not show up?
Select a reason for the absence from the drop-down menu.
Then click Report absence.
We will remove the Coopler from the shift and they will not receive any wage payment for this shift. We will also check the reason for the Cooplers absence.
Alternative: approve hours via active shifts
Click on Jobs > Active.
Select the shift you want to review.
Go to All workers to view the status of the shifts. If there are hours to review or approve, you can do that from here.
You can also go to Review hours to view only the worked hours that need to be reviewed.
Select the relevant shifts and review them.
Status of worked hours
When you open an active job, you will see one of the following statuses for each shift:
Open hours: the Coopler needs to submit their worked hours. If this is not done within 6 hours after the end of the shift, the planned hours for that shift are automatically used.
Not recorded: this status is shown if the planned hours for this shift were automatically used.
Check hours: the Coopler has submitted their worked hours and you should review and approve them now.
Confirmed: you will see this status after you have approved the worked hours.
After the Cooplers last shift in your job, we ask you to rate them. We use a four-star rating system:
Four stars - your experience with this Coopler was very good.
Three stars - your experience with this Coopler was good
Two stars - your experience with this Coopler was below average
One star - Your experience with this Coopler was bad
Please remember to complete this step. Good work is rewarded with a positive rating and helps great Cooplers find jobs more easily in the future.