⚠️ This article is for the new version of the platform ⚠️ |
Editing an open shift
An open shift isn't tied to a specific worker yet. Click it in the Planner and select "Edit". You can change:
Date, start and end time, and breaks
Workers needed
Venue
Purchase order number (if enabled in Organization settings)
Shift supervisor
Who can apply – worker pools and individual workers
Auto-schedule and auto-replace
Candidate Profiles and wage
Expenses (if enabled in Organization settings)
A note at the top tells you what your change reaches:
"Applicants won't need to re-apply" – anyone who has applied, or applies later, sees the new details.
"N scheduled workers won't get these changes" – workers who are already scheduled keep their own shift. To change a scheduled worker's shift, edit that shift directly (see below).
An open shift can be edited until 15 minutes before it starts.
Pausing an open shift: in the open shift's details, click "Pause". Workers can then no longer apply or be scheduled automatically. Scheduled workers keep their shifts. Click "Reopen" to make it available again.
Editing an already-scheduled shift
Once a worker is on the shift, click their shift in the Planner and select "Edit". You can change:
Date, start and end time, and breaks
Wage
Venue
Purchase order number
Shift supervisor
Expenses
Some changes need the worker's approval. If you change the date, time, breaks or venue, lower the wage, or change allowances or deductions, the worker has to accept the change. You see the note "Worker approval needed" before you save. In the Planner, the shift shows "Changes pending" until the worker answers.
The worker has 24 hours to accept – or until 15 minutes before the shift starts, if that's earlier.
If the worker declines or doesn't answer in time, the shift stays as it was agreed. It is not cancelled.
If you change your mind while the request is open, set the details back to the agreed ones and save. This withdraws the request.
Other changes apply straight away, without approval: a higher wage, expense changes that only benefit the worker, the supervisor and the purchase order number. Changes to your internal workers' shifts always apply straight away.
Shortly before and after the start: less than 1 hour before the shift starts, its times and wage can no longer be changed – the worker is already on their way. Expenses can still be changed in the worker's favour, also after the shift, until it is closed.
What you can't change
The Job Role. Once a shift exists, its Job Role is fixed. To change the role's own details (name, description, dress code, Candidate Profiles), edit the Job Role instead. See "What are Job Roles, Job Titles, and experience levels?".
Turning it into a repeating series. Repeat is only available when you first create a shift.
A shift in the past. You can't move a shift's start into the past.
Saving and publishing your changes
When you edit a shift, you have two buttons:
Save draft – keeps your change as a draft. The worker keeps the current shift, and workers keep seeing the current open shift, until you publish.
Publish – saves and publishes your change now. Workers see the updated open shift, or the scheduled worker is notified.
If you save a draft, the shift is marked "Not published yet" and a bar at the bottom of the Planner shows your unpublished changes and their cost. From there you can Publish everything at once, or Discard it.
Good to know
Changes to a Job Role apply straight away – there's no draft step for those.
To cancel a shift or withdraw an offer instead of changing it, use the shift's ⋮ menu.
To create a new shift, see "How can I create a shift?".