I am sick. What do I have to do?

If you are feeling unwell and cannot attend a job, please contact us immediately.

Jenny Petrini avatar
Written by Jenny Petrini
Updated over a week ago

If you cannot work because you are sick, please let us know as soon as possible and we will find a replacement for you.

This is how it works:

  1. Cancel your job in the Coople Jobs App and choose Illness as the reason. Learn how to cancel a job here.

  2. As soon as you have cancelled your job in the app, we will begin to search for another flexible worker as your replacement. In addition, the hiring company will be informed about your absence.

When do I have to provide a doctor's certificate?

  • If you cancel less than 3 days before the job starts, you may receive strikes or risk the suspension of your account. To launch an appeal, you will need to provide a doctor's certificate.

  • If you get sick during a job, you may be entitled to daily sickness benefits. This article will help to understand when you are entitled and how to claim it. To make a claim, you will always need to provide a doctor’s certificate.

  • Important: All doctor's certificates must be issued at an in-person doctor's appointment. Certificates issued after telephone consultations will not be accepted by the insurance company. The certificate must certify the illness from the first day of absence.

  • Please note that we will file criminal charges for the forging of doctor's certificates.

We wish you a quick recovery and hope that you will be well again soon!

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