Reliability is more important than ever for the healthcare sector because your job directly impacts patients' care and well-being. This is why we have strict rules for short-notice cancellations, especially if you need to cancel your job less than 24 hours before the shift begins.
How can I cancel a job in the healthcare sector?
As soon as you are accepted for a job and sign the contract, it is binding and you can no longer cancel the assignment.
We understand that sometimes there are reasons (illness, important appointments) that prevent you from attending a planned shift. In this case, you can cancel jobs in the Coople Jobs app up to 3 days before they start without any consequences.
Stricter rules apply to the healthcare sector if the cancellation is made less than 24 hours before the start of the job.
What happens if I cancel my shift less than 24 hours before it begins?
If you cancel less than 24 hours before the beginning of your shift, we need valid proof that explains the reason for your absence. An example of valid proof is a medical certificate issued by your doctor.
What are the consequences of canceling without valid proof?
If you cancel less than 24 hours before your shift begins and are not able to present appropriate proof like a medical certificate, your account will be blocked for three months. This means that you will not be able to get new jobs via Coople during this time. After the blocking period, you can reach out to us to unblock your account.
What should I do if I can work the shift after all?
In case you are able to attend your shift after all, please let us know immediately so we can confirm your attendance. Your work is crucial for supporting our healthcare system and we are very grateful for your reliability. In case you have any further questions or you need further information, please let us know. Thank you very much for your commitment!
Why are the rules for short-notice cancellations stricter in the healthcare sector?
In the healthcare sector it is vital to guarantee reliable care for patients. Short-notice cancellations, especially less than 24 hours before the shift begins, result in critical gaps in care which can have severe consequences on the patients' well-being. This is why we emphasise the importance of reliability in this sector.